Service Tech II - Dedicated Job at ConvergeOne
C1 Company Overview:
ConvergeOne is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it - from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.
So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice - your #1 choice - is ConvergeOne.
Charged By Greatness video: https://youtu.be/oX-OVtcfDqU Overview:
Overview (Text Only): The Service Tech II is responsible for providing intermediate level technical support ensuring the highest quality technical service to clients regarding field activities including installation and servicing voice, data, and video systems and equipment including associated wiring, power, or peripheral equipment. #LI-JM1
ConvergeOne: 1 Contact, 1 Connection, 1 Choice
ConvergeOne is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it - from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.
So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice - your #1 choice - is ConvergeOne.
Charged By Greatness video: https://youtu.be/oX-OVtcfDqU
The Service Tech II is responsible for providing intermediate level technical support ensuring the highest quality technical service to clients regarding field activities including installation and servicing voice, data, and video systems and equipment including associated wiring, power, or peripheral equipment.
#LI-JM1
Responsibilities:
Essential Functions
- Supplies intermediate technical level support to client requests for emergency, routine and remedial maintenance of complex telecommunications equipment and circuits
- Performs moves, adds and changes activities as required
- Supplies intermediate level technical support with new installation and major upgrade activities
- Supports the development, design, installation and maintenance of internal and external client networks
- Supports the computing hardware including PC’s, Windows Servers and peripheral devices
- Prepares and maintains installation records and documentation
- Promotes professionalism by displaying a positive, professional image and excellent attendance
- Responds promptly to client complaints regarding workmanship and re-occurring service problems; personally follows through on client inquiries and requests; completes assigned projects within time frames committed to customers
- Provides intermediate level technical leadership and guidance in solving problems encountered in the field and takes personal responsibility for correcting client service problems
- Works towards favorable response to company client satisfaction surveys
- Supports retention of the existing and future client base
- Ensures minimization of chronic and re-occurring system and equipment troubles
- Experience with Avaya Definity G3, Aura CM5 and CM8 systems
- Tasks will include migrating users from older Avaya systems and to newer Avaya systems, replacing older phones and newer phones (including IP phones) and performing required troubleshooting.
- Migrate overhead paging connections to the new system along with any analog ports and digital phone cross connects.
- Contacting and coordinating with Century Link/Lumen to move DID numbers on the planned cuts.
- Interact with the customer’s ticket queues to ensure issues are being addressed
- AA/AS or BA/BS in Computer Science, or related technical/Business field
- Minimum of two (2) years of Avaya product lines experience
- High degree of general network experience preferred including administrative and desktop support, client support and interpersonal experience
- Ability to effectively present information to senior level technicians and customer groups in written and verbal formats
- Ability to effectively respond to common inquires or complaints
- Technological Skills:
- Digital PBX
- Video Conferencing
- Voice Mail Applications
- Audio Teleconferencing
- Call Center Solutions
- Unified Messaging
- Automatic Call Distribution (ACD)
- High-Speed Dedicated Data link
- Computer/Telephone Integration
- Synchronous Optical Network (SONET)
- VOIP
- High-Speed Internet Access
- Wireless
- Experience with the installation and support of network operating systems such as Microsoft Windows Server
- Experience with installation and support of Windows desktop operating systems
- Ability to organize and prioritize responsibilities, with an intense attention to detail. Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to apply principles of logical thinking to a wide range of intellectual and practical problems
- May also be required to transport equipment and supplies from inventory location to field sites. Routine lifting required; must be able to lift minimum of 50 pounds
- Typical telecommunications field work environment: client sites; indoor and outdoor; some inclement weather; working in cramped dimly lit equipment rooms; in/near construction sites
- Electrical hazards may be encountered while working in equipment rooms, ceilings, and on/near construction sites
- Other hazards as typically found on construction sites
Desired/Preferred Qualifications
- Minimum of two (2) years hands on experience dealing with analog and digital communications hardware and associated protocols
- Basic college level math capabilities
ConvergeOne BENEFITS
Work Environment
Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
Physical Environment
Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Other Duties/Changes
This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by ConvergeOne.
EEO Statement
ConvergeOne provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm
Notice of E-Verify Participation
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf <https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf>
Right to Work
https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf
- 401(k) Plan (35% match per dollar up to 10%)
- Health Coverage (BCBS of MN with National Network + Kaiser CA)
- HSA + Employer Contribution
- In-vitro Fertility (treatment coverage)
- Dental
- Vision
- FSA Plans
- Pre-tax Commuter Plans
- Employer-paid Life Insurance
- Employer-paid Short + Long Term Disability
- Paid Parental Leave (4 weeks at 100%)
- Employee Assistance Plan
- Voluntary Life Insurance
- Legal/ID Theft Plans
- TeleHealth Options (Doctor on Demand)
- Omada Health (healthy living solution)
- ShareCare (fitness incentive of $20 - $40/month)
- SmartShopper (cash reward for searching for low cost treatments)
- Travel Assistance
- Business Travel Accident Coverage
- Pet Insurance
- Accident Insurance
- Critical Illness Insurance
- Hospital Indemnity Insurance
- Health Advocate
- Volunteer Time Off
Work Environment
Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
Physical Environment
Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Other Duties/Changes
This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by ConvergeOne.
EEO Statement
ConvergeOne provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm
Notice of E-Verify Participation
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf <https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf>
Right to Work
https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf
Overview (Text Only): The Service Tech II is responsible for providing intermediate level technical support ensuring the highest quality technical service to clients regarding field activities including installation and servicing voice, data, and video systems and equipment including associated wiring, power, or peripheral equipment. #LI-JM1
Please Note :
caminobluff.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, caminobluff.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.