Service Technician (Digital Printer) Job at Hart Print Inc.

Hart Print Inc. Carol Stream, IL 60188

Who are we?

Hart Print is the first company in North America to introduce digital printing on aluminum cans. Catering to the craft beverage market, offering a sustainable alternative to traditional printing, stickers and sleeves. Hart Print is a customer focused and highly creative team.

Since launching operations in Montreal in 2019, growth has been exceptional, including launching a second site in the US. With over 150M cans per year of printing power, and more to come, Hart Print is well positioned to support the can supply needs of beverage companies across North America. The team is growing too! Increasing from its original 6 to over 100 by early 2023.

There is little we love more than printing on cans and turning them into art, while contributing to a culture that has a creative and inclusive spirit.

  • We are disruptive, dynamic and super driven
  • We love printing cans that help reduce the use of plastic
  • We have unlimited potential for growth and we’re having fun building the team that will help get us there!

Watch our video! (https://youtu.be/tkzH7o9LBaA)

Our Values:

HUSTLE: Always give the best of yourself. Work hard, work smart, work together to get sh*t done!

HEART: Enjoy what you do. Passion and creativity drive us, family and community ground us.

HUMAN: We lead with kindness and humility. We value diversity and embrace each other’s talents while celebrating our differences.

HEALTH: We’ve got your back. We create a safe and healthy space for everyone, and we encourage you to take care of yourself, each other, and the environment

This role is made for you if :

  • You enjoy taking things apart and putting them back together
  • You love technology and cool machines
  • You have really good technical and computer skills
  • You troubleshoot problems and see them through to resolution
  • You are a natural communicator! You can articulate ideas, processes, and situations clearly, both verbally and written.
  • You are comfortable (and excited about) working with a remote team.
  • You can handle difficult situations without getting flustered or discouraged
  • You love teaching and sharing knowledge.
  • You are eager to learn and love to develop new skills
  • You love working in a fast-paced environment

How you will make an impact:

Reporting remotely to the Head of Technical support in Montreal, Quebec, Canada and supporting the on-site General Production Manager:

  • Ensure all production equipment is functioning properly
  • Respond to production line stoppages
  • Resolve equipment malfunctions
  • Complete maintenance of equipment
  • Assemble and install new equipment
  • Keep track of inventory and order/return parts from/to suppliers as needed
  • Share best practices to team of technical specialists and operators
  • Work with the Montreal technical support team to resolve high level malfunctions
  • Capture and record work procedures and troubleshooting procedures as needed
  • Collaborate continuously with other production team members

Knowledge and skills required

  • An Associate's degree with work experience
  • You have 1-2 years of related experience; or equivalent combination of education and experience (electrical/electronics work is an asset)
  • Excellent communication skills in English
  • Competent technical knowledge
  • Ability to multitask
  • Attention to detail
  • A proactive approach to support
  • Reliable, resourceful, autonomous and adaptable
  • Amazing dexterity
  • At ease with technology
  • Experience with cloud based tools such as google suite (strong knowledge of word processing and spreadsheet software)
  • Experience with Augmented Reality (AR) an asset (but we can teach you!)

The candidate for this position must be able and available to travel to Montreal, QC, Canada for training for a period of 6 to 8 weeks.

You’ll love working with us:

  • It starts with the amazing people you will get to work with everyday. We know it’s corny, but we say it humbly because it’s true;
  • Rocketing growth – yours and ours. With Hart Print, there are lots of opportunities for personal and professional growth. That's because we believe in developing, investing, and promoting from within!
  • Great company culture: We are inclusive, collaborative and dynamic.
  • Rest and work/life balance: 3 weeks paid vacation (prorated the first year), paid sick days and personal days
  • Free on-site parking
  • A generous group benefits plan
  • 401k
  • And much more!

Hart Print USA Inc. is an equal opportunity employer. All employment decisions are made without regard to sex, gender (including pregnancy, childbirth, breast feeding, and related conditions), sexual orientation, gender identity, gender expression, race, creed, religion (including religious dress and grooming), color, national origin, ancestry (including association, affiliation, or participation with persons or activities related to national origin, English-proficiency or accent, or immigration status), physical or mental disability, medical condition, genetic information, marital or domestic partner status, age, veteran or military status or any other basis prohibited by federal, state, or local law. Discrimination against any employee or applicant based on any of these factors is prohibited.

Job Type: Full-time

Benefits:

  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off
  • Professional development assistance

Schedule:

  • 12 hour shift
  • Day shift
  • Night shift

Work Location: In person




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