ESSENTIAL FUNCTIONS include the following, other duties may be assigned:

• Thinks, communicates and behaves as a cause-driven leader and role model for other staff and members when it comes to desired staff behaviors; promotes youth development, healthy living, and social responsibility in all job-related functions.
• Serves as the point person and works directly with all guests in Men’s Overflow Shelter Program.
• Performs daily procedures including but not limited to; phone operations, alarm systems, general cleaning needs of the facility, shift rounds, operational paperwork, clerical and/or filing work and computer data entry.
• Controls access into the building by means of monitoring the entrance way during the hours for arrival and departure.
• Communicates special guest needs to the Lead Overflow Team Member by means of a Daily Shift Reports, Incident Reports, verbal reports at shift change and/or via email and phone if determined necessary.
• Responds to all guest and facility emergencies pursuant to established Emergency protocols.
• Communicate effectively with other social service agencies to assist with referrals and providing information to the guests regarding other available services located within the community.
• Assist with administering the Overflow Shelter Policies and Procedures in accordance with Agency Operating Procedures (AOP), CARF and Program, Review & Certification Standards (CSB).
• • This can include: interviewing and processing incoming guests for admissions and conducting exit interviews for discharging guests; responsible for bed count & bed list accuracy; ensuring facility/building safety; coordinating resources between other team members and Guests;
• Provides Safety services throughout assigned shift, including but not limited to: entry/exit procedures, bed count, and emergency evacuation protocols.
• Assists with input of guest information on various systems/computers and other filing as deemed necessary.
• Participates in departmental and assigned association meetings, trainings, and special events.

QUALIFICATIONS:

• High school diploma required, associate’s degree preferred, plus 1+ years working with low-income population, or equivalent combination of education and experience.
• Must have intervention skills to resolve crisis and non-crisis situations in a timely manner.
• Must have the ability to assist in all aspects and operations of the YMCA Shelter/Overflow Program
• Must have the ability to develop a rapport with individuals with special needs including people with mental illness, substance use and criminal histories.
• Multi-tasking abilities
• Training requirements:
• • Immediately upon hire: American Red Cross First Aid and CPR certifications, Non-Violent Crisis Intervention Training
  • Completion of Additional Shelter Services Training: customer service, community resources, cultural competency, child and elder abuse, sexual harassment, ethics mental health/substance abuse, motivational interviewing, trauma informed care, evacuation procedures, reporting and confidentiality.

• Passionate belief in the Y’s cause of nurturing the potential of all youth, supporting healthy living for all people and finding ways to help and support our neighbors.

• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Proven track record of developing authentic relationships with others.
• Ability to foster a collaborative team approach to solving challenging situations.

POSITION SUMMARY:

This person will work directly with the Family Overflow Shelter as part of a team to resolve a Guest’s housing crisis. This position is responsible for the daily operations of the Family Overflow Shelter Program and to ensure guests understand the services and supports being provided; works to provide a safe environment for guests. Acts as liaison between Case Manager, Intake Specialist and Guests and notifies Overflow Team Lead of crisis situations. Works a 40 hour week with occasional overtime, depending on assigned schedule and operational/facility need.

The hours needed for this part time roles are as follows:

Monday - Sunday

8p-12a
12a-4a
4a-8a