Shift Manager Job at Ben & Jerry's Primo
If you have questions about this job please email jobs@iccbenjerry.com. This location is going to be under new management starting this summer. We would love to have you join us too! This position is expected to start between May 20th and June 10th.
This job opening is for our Hospitality Expert role.
Hospitality Expert is our name for
full-time shift managers that lead shifts with
specific development
pathways varying from
Catering Experts to Social Media & PR Managers.
Here at Ben & Jerry’s we are
committed to living out the motto from our very own Jerry Greenfield, “If It’s Not
Fun, Why Do It.”
Serving up peace, love, equity and ice cream
throughout the communities we engage in
brings a world class experience that a person can only get at our shops or events and we want you to be a part of this.
Our vision is to grow the collective opportunity for marginalized communities across the Southeastern United States with
first in class customer service.
Hospitality Experts are full-time employees responsible for
leading shifts in and out of the shop,
exemplifying world class customer service,
performing limited executive functions while also
focused on their personal and professional developmental growth. Hospitality Assistants are leaders in their business and are
accountable for coaching and leading while being experts in daily business service operations and functions.
Hospitality Experts will report directly into a Business Operations Manager, General Manager or Operator Apprentice and their
training will be specialized around daily in-store and out-of-store operational functions with an
additional focus on leading, management and accountability.
Accountabilities of Hospitality Expert:
-
Full-time presence with open availability
Lives, breathes and displays the 30 Primo Fundamentals
Energetic and positive communication master that is a culture builder
Maintains a solution orientation culture rather than a problem orientation culture
Has an ownership mentality as it pertains to your people,your customers, and your results
Able to provide appropriate coaching in the moment and set clear expectations for the team
Supports training and coaching all customer service advocates and team leaders
Exhibits passion for customer service through your actions as an exemplary role model
Drives Operational Excellence through shoulder to shoulder engagement with your team
Genuinely engaged with and involved within and around your local community
Compensation and Benefits:
-
Full-Time Hours
Competitive Hourly or Salary Rate + Tips
1 free large item after each shift worked
Complimentary small Birthday Cake during your Birthday Month
Personal and professional development toward Operator Apprentice and beyond
About Team Primo’s Ben & Jerry’s Ice Cream:
Working at Ben and Jerry’s is about making people happy with lots of Ice Cream! It’s about being independent, having fun, making new friends and earning extra dough. As a Ben & Jerry’s team member, you are the smiling face that greets and serves clients and our community. Working with us will give you the fun and financial rewards you are looking for. You’ll learn new things, get recognized and learn everlasting skills.
Established in 2008 by lifelong friends, This Ben & Jerry’s is locally owned and operated and goes by the name of PRIMO. It all started with a single scoop shop and has since grown to multiple shop locations, along with booming, trailblazing, and system-leading Off Premise Catering operations in North Carolina, Georgia, Florida, Tennessee and Texas.
Do you possess the core values that we've identified as Team Primo’s guiding principles?
Passionate
Servant Leadership
Fun
Love/ Compassion
Knowledgeable
Resourceful
Ben & Jerry’s is an equal opportunity employer.
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