Shift Manager Job at Chick-fil-A, South McCarran & 580
The Manager role at Chick-fil-A Reno leads shifts with excellence by motivating the team, organizes daily set-ups, runs breaks, monitors employee morale.
Who We Are & Why We Exist:
Mission Statement
To create an atmosphere where people feel cared for and rejuvenated.
Our Culture & Values:
G. - Growth
O. - Ownership
O. - Optimism
I. - Initiative
E. - Excellence
Our Top Three Priorities
Behavioral Characteristics:
(Specific observable attributes include but are not limited to:)
1). Self-Development
a) Encouraged to oversee a personal development plan in the following areas (Emotional, Spiritual, Physical, and Professional/Business including but not limited too)
b) Encourage ongoing education within your area (Front Counter, Drive-Thru, Kitchen, etc.)
c) Creating a Life Plan (identifying purpose, short term/long term goals, relationship investment, etc.)
d) Creating/Writing/Sharing your story, being impactful and influential to those around you.
2). People Development
c) Addresses Employee Behavioral Issues with proper documentation
d) Monitors ongoing training of Team Members
e) Frequently meet with assigned Director, be open to/request feedback pertaining to overall performance.
3). Business Development
b) Executes food safety assessments
c) Leads Team Members with confidence.
d) Understands Risks Curve (when to take/when not to take)
e) Ensures high productivity is accomplished each shift.
f) Understands and is actively supporting healthy Food & Labor Costs.
g) Holds other Managers and leaders accountable to business results.
h) Running breaks and ensure Team Members feel cared for and rejuvenated.
Behavioral Characteristics (Specific observable behaviors that must be evident including but not limited too)
Pay: $15.00 - $17.00 per hour
Who We Are & Why We Exist:
Mission Statement
To create an atmosphere where people feel cared for and rejuvenated.
Our Culture & Values:
G. - Growth
O. - Ownership
O. - Optimism
I. - Initiative
E. - Excellence
Our Top Three Priorities
- Cleanliness - To have the cleanest, most food-safe restaurant in all of Reno.
- Productivity - To stay productive at all times.
- Morale - To have the happiest employees in all of Reno.
- Front of House Leadership
- Back (Heart) of House Leadership
Behavioral Characteristics:
(Specific observable attributes include but are not limited to:)
- Displays a true, servant’s heart, and a consistently positive attitude.
- Aligns with Chick-fil-A S. McCarran & 580 Core Values (GOOIE)
- Proven history of excellent attendance.
- Understands how to proactively anticipate needs of business.
- Demonstrates a professional attitude and mature demeanor.
- Understands how to lead and encourage Team Members.
- Takes personal responsibility and exhibits ownership for the outcomes of decisions.
- Displays humility in interactions with authority, peers, and guests.
- Exemplifies a great stewardship of all restaurant relationships, equipment, and property.
- Exhibits a sense of urgency during operations.
- Maintains high awareness to restaurant cleanliness, food safety, and organization.
1). Self-Development
a) Encouraged to oversee a personal development plan in the following areas (Emotional, Spiritual, Physical, and Professional/Business including but not limited too)
b) Encourage ongoing education within your area (Front Counter, Drive-Thru, Kitchen, etc.)
c) Creating a Life Plan (identifying purpose, short term/long term goals, relationship investment, etc.)
d) Creating/Writing/Sharing your story, being impactful and influential to those around you.
2). People Development
- Overseeing all people development within your particular shift (including but not limited too)
- Organization
- Planning
- Effective Communication
- Delegating Responsibilities
- Embrace Change
- Monitoring Restaurant Culture Alignment
c) Addresses Employee Behavioral Issues with proper documentation
d) Monitors ongoing training of Team Members
e) Frequently meet with assigned Director, be open to/request feedback pertaining to overall performance.
3). Business Development
- Overseeing all operations & accountability within your particular shift (including but not limited too)
b) Executes food safety assessments
c) Leads Team Members with confidence.
d) Understands Risks Curve (when to take/when not to take)
e) Ensures high productivity is accomplished each shift.
f) Understands and is actively supporting healthy Food & Labor Costs.
g) Holds other Managers and leaders accountable to business results.
h) Running breaks and ensure Team Members feel cared for and rejuvenated.
Behavioral Characteristics (Specific observable behaviors that must be evident including but not limited too)
- Work a minimum of (35) hours per week in the restaurant.
- Maintain availability to be able to work at least 5 opening/closing shifts on a weekly basis.
- Oblige to restrictions of time off requests on a quarterly basis.
- Focuses on Development, Policies, & Procedures
- Focuses on Coaching and Delivering a REMARK-able guest experience.
- Aligns themselves daily with Core Values.
- Always models a Servant Heart Attitude willing to put others before him/herself (being confident but not arrogant)
- Consistently aware of how they are being perceived by others leading specifically with communication and attitude
- Continually echoes the Vision for the organization (vision for growth, innovation, etc.)
- Viewed as a Driver of the business (gets business results through leadership)
- Brings energy and enthusiasm to the organization
- Models all employee handbook policies and procedures
- Demonstrates complete ownership of their particular shift that aligns with upper management
- Visually comprehends the Operator and Directors Vision/Mission and understands how they personally fit into that vision
- Values & provides feedback both positive and constructive
- Ensures all Team Member(s) and Guest(s) feel valued
- Never considered a spectator and always willing to have personal input into organization (leadership meetings, employee performance reviews, etc.)
- Practices ongoing personal growth and development book studies, goal setting, etc.
- Consistently aware of organizational stewardship of assets (guest(s), talent, resources provided, etc.)
- Builds work relationships based on foundational trust within the organization.
- Challenges ongoing development of other leadership and potential leader
- 3+ years in back of house/kitchen leadership or have equivalent leadership experience
- Experience leading a team of 10+ people
- Some familiarity with the Google apps platform, Slack and Trello
- High school education or equivalent
- Preferable: Bilingual; Experience with equipment maintenance and repair
- Remote interview process
- Personal protective equipment provided or required
- Plastic shield at work stations
- Temperature screenings
- Social distancing guidelines in place
- Sanitizing, disinfecting, or cleaning procedures in place
Pay: $15.00 - $17.00 per hour
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