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JOB DESCRIPTION

TITLE: Shipping Manager

DEPARTMENT: Shipping Department

REPORTS TO: Distribution Center Manager

CLASSIFICATION: Exempt

STATUS: Full Time Salary

40-48 hours a week

Monday through Friday avaialbilty to 7pm

LOCATION: PBS Animal Health

2780 Richville Dr Sw

Massillon OH 44646

GENERAL SUMMARY:

To supervise a fast paced pick/pack/ship operation delivering exceptional customer service to both internal and external customers while achieving the team and company goals.

GOAL – Every order placed by our customers by 4pm is shipped same day!

SUPERVISORY RESPONSIBILITIES:

Supervise daily activities in outbound shipping to meet departmental productivity, quality (accuracy) and service goals and objectives

Schedule team to meet productivity and order expectations, authorize overtime and vacation for team, approve time cards, and maintain attendance records for the area

Define appropriate metrics and ensure the proper monitoring controls are in place to regularly measure the team’s performance

Train and develop skills of team and provide motivation and guidance by reviewing performance and providing feedback in a timely manner (at least monthly)

Collaborate with Human Resources to recruit the highest caliber talent and actively participate in creating a workplace that sustains employee morale, commitment, and retention while delivering unparalleled customer service

Provide leadership that drives operational excellence, continual improvement, and teamwork throughout the warehouse

Resolve most complex problems, recommend and implement solutions, respond to questions, and communicate any issues/concerns to their team, to other teams and to management

Coordinate shipping-related activities with other affected departments and/or teams, tracking department activity statistics, generating monthly status reports for management, informing management of developing trends/problems in the area, and performing other related activities/special projects as assigned

Recommend and implement approved improvement ideas to Shipping Standard Operating Procedures following lean principles such as identifying and reducing variation in process to improve customer satisfaction and quality ultimately reducing cost and waste. Mentor, coach and train team members to ensure the continuing development of area talent

Plan, organize and direct the activities of the team to accomplish the team’s short and long term goals while driving operational improvements to align with company goals

Handle multiple priorities in a continuously changing environment

Prepare, review and manage operation budgets that ensure all financial objectives are achieved in the areas of payroll, packaging, and freight out

Demonstrate an understanding and support of company policies and procedures and all other regulatory compliances and communicates them effectively to the team

Ensure all team members in the shipping department are following all safety standards and housekeeping protocols

Perform other duties as assigned

Qualifications

- Demonstrated leadership skills that create an engaged team environment

- Knowledgeable and experienced in all facets of outbound shipping operations

- Knowledgeable of continuous improvement methodology such as Lean Six Sigma

- Ability to interact professionally with all levels of internal customers as well as outside contacts

- High degree of tact, diplomacy and discretion required demonstrating the highest respect for people as individuals and as members of a company team.

- Exceptional verbal and written communication and people skills

- - Strong planning and organizational skills necessary

- Proficient in Microsoft Office products

- Able and willing to change the status quo and effectively champion change with the team

- Trained in hazardous material and other OSHA / DOT regulations

Education and Experience

At least 1 years of higher education or equivalent training

At least 1-2 years of outbound shipping and/or distribution center experience

At least 1 year of management with proven successes preferred, not required

WORK ENVIRONMENT/PHYSICAL DEMANDS/TRAVEL:

*The physical demands are representative of those that must be met by an employee to

successfully perform the essential functions of the job. Reasonable accommodations may be made

to enable individuals with disabilities to perform the essential functions.

RJ Matthews Company is a drug-free/nicotine-free/smoke-free employer. Employment is

contingent upon a negative pre-employment drug/nicotine screen and clean background check.

Employees are subject to participate in monthly random drug-testing.

This job description identifies the major responsibilities of this job. It does not include all aspects

of the position such as the potential additional duties as assigned by a Manager and/or the

requirement for flexibility in helping others for the company's overall benefit. This job description

does not constitute an employment agreement and is subject to change by the employer as

the organizational needs and requirements of the job change.

RJ Matthews Company is an equal opportunity employer. We do not discriminate on the basis of

race, color, religion, sex (including pregnancy and gender identity), sexual orientation, parental status,

national origin, age, disability (physical or mental), family medical history or genetic information,

political affiliation, military service, or other non-merit based factors.

Collaborate with Human Resources to recruit the highest caliber talent and actively participate in creating a workplace that sustains employee morale, commitment, and retention while delivering unparalleled customer service

Coordinate shipping-related activities with other affected departments and/or teams, tracking department activity statistics, generating monthly status reports for management, informing management of developing trends/problems in the area, and performing other related activities/special projects as assigned

Recommend and implement approved improvement ideas to Shipping Standard Operating Procedures following lean principles such as identifying and reducing variation in process to improve customer satisfaction and quality ultimately reducing cost and waste. Mentor, coach and train team members to ensure the continuing development of area talent

Recommend and implement approved improvement ideas to Shipping Standard Operating Procedures following lean principles such as identifying and reducing variation in process to improve customer satisfaction and quality ultimately reducing cost and waste. Mentor, coach and train team members to ensure the continuing development of area talent

Recommend and implement approved improvement ideas to Shipping Standard Operating Procedures following lean principles such as identifying and reducing variation in process to improve customer satisfaction and quality ultimately reducing cost and waste. Mentor, coach and train team members to ensure the continuing development of area talent

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Application Question(s):

• RJ Matthews Company is a drug-free/nicotine-free/smoke-free employer. Employment is

contingent upon a negative pre-employment drug/nicotine screen and clean background check.
Employees are subject to participate in monthly random drug-testing. Do you foresee any problems with pre-employment testing?

• This position requires you to be available until 7pm if needed to get all of today's orders shipped. Are you available Monday - Friday to stay until 7pm if needed?

Experience:

• Warehouse experience: 2 years (Required)

Work Location: One location

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