Responsible for providing on-site resident supports and facility oversight, along with providing services and life skills training to residents in accordance with their housing stabilization plan.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Agency Intake:

v Take calls from clients in need of agency programs, ask screening/qualification questions.

v Refer to appropriate agencies or begin application process by sending application packet.

v Maintain knowledge of all Newcap programs and related community programs and services.

v Provides support and direction for people as they transition from homelessness to housing.

Coordination/Collaboration:

v Complete Coordinated Entry referrals on an as needed basis.

v Assist unhoused individuals and families with motel vouchers as needed following the funding rules.

v Advocate for program participants as they search for supportive and/or independent housing and provide information of internal housing programs.

v Help participants create support systems and participate in the community as they desire.

v Implement case plans and housing stabilization plans.

v Provide independent living skills support.

v Maintain relationships with services providers, volunteers, staff and community members.

v Maintain regular contact with supervisor and case manager to apprise them of resident progress and to assist in the resolution of potential problems.

Facility Oversight:

v Responsible for the daily operations of the facility including, cleanliness, safety, and security of the facility to ensure the building and facilities are maintained as necessary to provide a safe and effective environment for employees, clients, volunteers, and visitors.

v Conduct facility walk throughs regularly.

v Maintain inventory of supplies and donations for program operations.

v Provide feedback to other short term housing staff and short term housing supervisor about observed resident progress and resident interactions.

v Assist residents with completing mainstream resource applications.

v Conduct crisis intervention as needed.

Data Compliance:

v Enter Coordinated Entry into the Homeless Management Information System (HMIS) and case notes into agency database.

v Compliance with HMIS policies and procedures.

v Must be complete HMIS training and gain access to HMIS system.

v Utilize and maintain Coordinated Entry data in agency database to ensure compliance with data standards and record-keeping.

v Makes necessary corrections to information entered. Compiles, sorts, and verifies accuracy of data to be entered. Keeps record of work completed.

v Have a clear understanding of data requirements for CSBG reporting and program.

v Upload client documentation into agency database and HMIS.

Policy and Procedure:

v Follow Newcap policy and procedures at facilities.

v Maintain compliance with local, state, and federal short term housing policy and procedure.

v Follow mandatory reporting procedure.

Training and Certifications:

v Complete 24 hours of Newcap designated training required per licensure during first year (Center for Youth specific).

v Complete 15 hours of in-service training per year (Center of Youth specific).

v Maintain First Aid and CPR certifications (Center of Youth specific).

v Complete required trainings as requested by leadership.

Responsible for other duties as assigned or required.

WORK CONDITIONS:

This work is generally performed in short term housing environment.

EFFORT:

v Long periods of time working at a computer terminal. Use of a keyboard may be stressful to hands or wrists.

v Frequent answering of telephone calls, entering data, standing, reading, working with paperwork.

v Minimal evening and weekend hours.

MACHINES, TOOLS, EQUIPMENT:

Computer, cell phone, printer, photocopy machine, telephone.

CABILITIES REQUIRED:

• Ability to read, write using proper grammar/punctuation, communicate effectively, interpret data.
• Possess organizational, planning, and analytical skills.
• Computer skills.
• Experience with spreadsheets, word processing, data entry, converting paperwork into files.
• Ability to perform tasks with minimal supervision or over-site.
• Professional and pleasant demeanor.

MINIMUM QUALIFICATIONS:

· Individuals with lived experience of homelessness encouraged to apply. Education will be considered as an alternative to experience.

· Experience working in short term housing setting is preferred but not necessary.

· Experience or ability to main records, prepare written documents, reports, and other materials both hard copies and electronically.

· Experience working with homeless individuals and families is desired.

· Knowledge of the Housing First philosophy, preferred.

SPECIAL REQUIREMENTS:

• Must possess a valid driver’s license.
• All staff must undergo a background check.
• Must be able to maintain confidentiality of information.

PHYSICAL DEMANDS:
Employee must be able to successfully perform the essential functions of this job and be able to lift a minimum of 50lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is located in Green Bay.

Benefits:

You bring the skills, experience, and awesome attitude – what do we give back?

In addition to being part of a $20 million (and growing) 10 county organization where over 97% of our 125+ staff say “we make a substantive difference in our community,” We offer:

· Full time, stable, year-round work.

· Over 4 weeks of paid time off in year one

· 16 paid holidays

· Medical insurance with very low premiums for you AND your family (they are our family too)

· Dental insurance that has no premium after the first year as long as two dental cleanings per year

· Retirement plan with match and 100% vesting from first contribution

· Vision insurance

· HSA contributions

· Wellness program

· Disability coverage

· Employee Assistance Program

· Ongoing training and education

· Employee and family events

· Family friendly, family minded organization … and the people who work here

Newcap, Inc., is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Overnight shift

People with a criminal record are encouraged to apply

Ability to commute/relocate:

• Shawano, WI 54166: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Required)

Work Location: One location

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