The Member Service Specialist is responsible for assisting members with their immediate needs. This may include, but not limited to, giving information on the facility, products and services, assisting with reservations, and collecting payments.

Essential Duties and Responsibilities

• Safely operate any vehicle for the department’s shuttle fleet (mid-size to high capacity vehicles) for extended periods of time.
• Prepare and update shuttle logs, incident reports, and End of Shift Reports.
• Operate multiple communication systems including: Microsoft Outlook, VIOP Phones, Cellphones, and UHF/VHF Radio systems.
• Educate the customer regarding the property, surrounding area, events and local attractions.
• Collaborate with multiple departments in a professional matter.
• Conduct regularly scheduled inspection and maintenance of shuttle vehicles.
• Follow and comply with all directions given by dispatcher on shift.
• Politely enforce MARSEC (Maritime Security) standards, policies, and procedures.
• Respond to emerging customer needs without sacrificing safety. This may include; bulk trash collection, on/off loading of provisions or hardware, and set-up/break-down of all events.

Safety and Environmental Responsibilities

• Follow SHM Safety and Environmental rules and complete required related training
• Wear proper personal protective equipment as required for the task or work area
• Report all accidents, injuries, spills and near misses immediately

Minimum Technical Qualifications

• Proficient in Microsoft products such as; Excel, Word, and Outlook
• Able to use 2-way radios and UHF radios
• Is able to multi-task on multiple electronics
• Possess a positive attitude with people and wide range situation/requests.
• Ability to make quick decisions based on trends or available information.
• Ability to communicate in polite and clear manner.
• Ability to adapt to customer/facility needs.
• Ability to assist guest and maximize satisfaction without sacrificing safety.
• Ability to follow instructions and adapt to customer needs.
• Ability and willingness to backfill other roles within the department when the schedule demands.
• Other duties as assigned by Manager

Minimum Soft Skill Qualifications

• Eagerness to engage in a growing, fast paced, and industry-leading company
• Consistently treats others with dignity and respect
• Genuinely serves others with humility and a positive attitude
• Frequently demonstrates a bias toward action
• Always communicates effectively and courteously with fellow teammates and members
• Continuously follows policies and procedures while seeking out new and better ways of accomplishing duties
• Shows resolve and overcomes difficulties in a positive and productive manner
• Gladly provides responsive, and high level of service to our teammates and members
• Eagerly puts forth the extra effort to accomplish duties
• Adapts quickly and efficiently to changing priorities in order to meet teammate or member needs

The Company

Safe Harbor Marinas, LLC (SHM) is the largest owner and operator of marinas in the world. As a fast-growing company, SHM cultivates a team dynamic of passionate individuals led by the sharpest minds in the industry in order to serve the vibrant boating community that encompasses the SHM network. SHM teammates are committed to thinking critically, providing outstanding service and building relationships with all that we serve. SHM offers professional education and training opportunities and the chance to work with – and learn from – highly experienced professionals in the marine industry. In addition, SHM offers eligible employees healthcare benefits, 401(k) plans, paid time off, and relocation opportunities. #boatingcareers

Safe Harbor Marinas provides equal employment opportunities (EEO) to all employees and applications for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Safe Harbor complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Additional disclosures available at https://shmarinas.com/hr-disclosures/.