Daxko powers health & wellness throughout the world. Every day our team members focus their passion and expertise in helping health & wellness facilities operate efficiently and engage their members.

Whether a neighborhood yoga studio, a national franchise with locations in every city, a YMCA or JCC-and every type of organization in between-we build solutions that make every aspect of running and being a member of a health and wellness organization easier and delightful.

The Site Reliability Engineering Manager manages all production assets for each product. This position’s responsibilities include: batching, upgrading, deploying new servers, organizing the teams workload, supporting engineering efforts, compliance, uptime, and performance monitoring. You’ll be responsible for prioritizing, organizing and leading your team on the execution of all work. This role assesses operational capabilities and performance to ensure the on-time delivery of quality products and services to all customers, both internal and external. There’s a strong emphasis on being a contributing player of your team.

The Site Reliability Engineering Manager reports to the Director of Technical Operations.

Your Responsibilities:

• Oversee progress in achieving operational/production goals and objectives, especially with respect to quality, cost, and customer service
• Take the responsibility for uptime, data accuracy, and integrity
• Interact with Engineering Leads to assure alignment between teams
• Maintain business continuity for all production assets
• Ensure proper planning and prioritization using agile practices
• Ensure operations are in full compliance with all company and regulatory requirements
• Be a technical escalation point for your team
• Provide weekly reports on system availability, response, and capacity
• Manage on-call rotation among team members

Supervisory Responsibilities:

• Unofficial interactions with team members with an emphasis on skills growth
• Supervisory Responsibilities will be managed by the Director

• Knowledge in technologies like:
  • Familiarity with database technologies like MySQL / Aurora/ SQL Server
  • Linux/Windows
  • Web Servers (NGiNX / PHP / IIS)
  • Active Directory
  • Virtualization Technologies (VMWare)
  • Cloud Platforms (Azure, AWS)
  • Containerization Systems (Docker, Kubernetes)
  • Caching technology (Redis)
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong foundation in Agile practices and ceremonies
• Confident decision-making skills.
• Ability to prioritize and change direction when needed.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Bachelor’s degree - technical discipline preferred; OR equivalent experience
• Two (2) to three (3) years of technical lead experience
• Four (4) to five (5) years of experience in a site reliability engineering capacity

Bonus Points for:

• Bachelor’s degree - technical discipline preferred
• Four (4+) years of technical lead experience
• Four (4) to five (5) years of experience in a site reliability engineering capacity
• Experience with Monitoring Technologies, creating custom checks, and managing alert profiles and escalation policies.
• Experience with Tooling (git, Jenkins, Chef, Terraform, Elastic Search, Kubernetes, Rancher)
• Scripting experience with the following languages: Ruby, Python, Bash, Powershell
• Experience working tickets and managing priorities within issue tracking systems (Salesforce, Jira, etc.)
• Experience developing or supporting .net, php or node applications
• Experience in automating repetitive tasks

Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.

We truly care for our team members, and this is reflected through our offices, benefits, and great perks. These perks are only for our full time team members. Some of our favorites include:

All your information will be kept confidential according to EEO guidelines.