SLOT ATTENDANT Job at Sycuan Casino
The ancestors of the Sycuan Band of the Kumeyaay Nation existed many centuries ago as a community of people…a Tribe living together, farming, hunting and fishing to survive.
Much has changed since that time. Today the Sycuan Tribe governs its Reservation, owns and operates a Casino and a Golf Resort, and owns a number of other business ventures in the San Diego Region.
One attribute that remains unchanged, however, is Sycuan's sense of community. Sycuan is more than just a business. Sycuan is a community of people working together toward a common goal. Whether you work in our state-of-the-art Casino, our beautiful Resort, or become a staff member in our Tribal Government division, you will be part of the Sycuan family.
Much has changed since that time. Today the Sycuan Tribe governs its Reservation, owns and operates a Casino and a Golf Resort, and owns a number of other business ventures in the San Diego Region.
One attribute that remains unchanged, however, is Sycuan's sense of community. Sycuan is more than just a business. Sycuan is a community of people working together toward a common goal. Whether you work in our state-of-the-art Casino, our beautiful Resort, or become a staff member in our Tribal Government division, you will be part of the Sycuan family.
Job Purpose:
Provides guest service and support to slot players
Job Duties and Responsibilities:
(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)
- Provides guest service and support by maintaining high visibility on the floor, proactively initiating and building rapport with slot guests, explaining the various slot games, game rules and payout schedules to our guests, ensuring machine and play area are clean and orderly, replenishing thermal paper, fixing printer jams and bill acceptor malfunctions, monitoring and dispatching service calls on a rotation basis for areas needing service, identifying and correcting machine and Oasis malfunctions, and contacting the appropriate personnel to repair machine or program functionality. - 65%
- Pays winners by promptly responding to winning guests, processing hand pays, scanning and redeeming slots tickets and large cash payouts, assisting the Slot Operations Supervisor and Senior Slot Floor in processing jackpot paperwork, manual pay processing and cash payouts, paying guests, and assisting with Title 31 transactions and reporting requirements following established procedures. 25%
- Protects casino assets by identifying counterfeit currency, observing floor activity, and reporting suspicious activity or procedural irregularities to the Slot Operations Supervisor or Slot Shift Manager. - 10%
Job Specifications:
Education and Experience:
Essential:
- High School Diploma, High School Certificate of Completion, or G.E.D.
- 1 year of guest service experience
- 6 months of cash handling experience
Desirable:
- Slot floor experience
- Title 31 experience
Skills and Knowledge:
Essential:
- Ability to understand and retain slot rules, regulations and procedures
- Ability to count cash and make change in a fast-paced environment
- Ability to recognize counterfeit monies
- Ability to perform simple mathematical calculations
- Ability to sit, walk or stand for up to eight hours at a time
- Ability to appear for work on time
- Ability to work in a smoking environment
- Ability to interact effectively with guests and team members
- Ability to read, write and communicate effectively in the English language
- Ability to complete forms and documents in the English language
- Ability to learn and use new technology
- Ability to maintain professionalism and composure
- Ability to understand and follow verbal directives and written directions
- Ability to accept constructive criticism
- Ability to operate communications equipment
- Ability to prioritize and perform multiple tasks and assignments
- Ability to maintain confidentiality
Desirable:
- Ability to use a hand held redemption scanner
- Knowledge of Oasis system
- Multi-lingual
Supervisory/Managerial Accountability:
Direct: None
Indirect: None
If you enjoy being part of a community dedicated to creating a memorable guest experience, we invite you to explore career opportunities with Sycuan and join our winning team!
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