Job Description

As part of Intel, we will continue to apply Moore's Law to drive the future of field-programmable gate array FPGA technology. The Programmable Solutions Group PSG has been delivering industry-leading custom logic solutions to customers since inventing the world's first reprogrammable logic device in 1984. To take advantage of the many opportunities that we see in the future for FPGA's, PSG is looking for a Customer Operations Specialist to join our team.

As a Customer Operations Specialist, within the PSG Business Management Team you will help to manage numerous aspects of the business.

• Backlog Management and Orders Fulfilment for Distributors and Direct Customers

• Review and process change orders to ensure PSG Backlog matches customer Backlog within agreed terms and conditions and internal guidelines

• Manage fallout orders and work for dispositions

• Perform manual/mass updates to orders i.e., cancellations, split lines, blocks etc.

• Run, extract, and systematize reports

• Work with logistics partners, Global Trade, warehousing, and planning to support urgent customer requests, and escalate as necessary

• Work with sales, distribution, and planning teams on customer expedites, own and drive escalated expedites as necessary

• Ability to Work both regionally and globally

• Support hard allocation activity

• Demand supply forecast alignment

• Reverse logistics management

• Development and maintenance of positive customer relationships.

The ideal candidates will:

• Have experience related to Customer order management

• SAP systems experience

• Proficient in Excel, PowerPoint, Outlook

• Have experience in multi-national electronics/semiconductor business or similar

• Be Customer focused, resilient and have a positive attitude

• Be a team player and can prioritize and meet deadlines

• Attention to detail and be able to work autonomously

• Data crushing skills to help with KPI data analysis

Qualifications

• 
  Bachelor's Degree or other relevant third level qualification

• Some supply chain, program management, order management, planning or related experience in a semiconductor or high-tech company.

Inside this Business Group

The Programmable Solutions Group (PSG) was formed from the acquisition of Altera. As part of Intel, PSG will create market-leading programmable logic devices that deliver a wider range of capabilities than customers experience today. Combining Altera's industry-leading FPGA technology and customer support with Intel's world-class semiconductor manufacturing capabilities will enable customers to create the next generation of electronic systems with unmatched performance and power efficiency. PSG takes pride in creating an energetic and dynamic work environment that is driven by ingenuity and innovation. We believe the growth and success of our group is directly linked to the growth and satisfaction of our employees. That is why PSG is committed to a work environment that is flexible and collaborative, and allows our employees to reach their full potential.

Posting Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Benefits

We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation. Find more information about all of our Amazing Benefits here: https://www.intel.com/content/www/us/en/jobs/benefits.html

Working Model

This role is available as a fully home-based and generally would require you to attend Intel sites only occasionally based on business need. This role may also be available as our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. In certain circumstances the work model may change to accommodate business needs.

JobType

Fully Remote