We are currently looking for a Spa Coordinator/Receptionist. The ideal candidate is a motivated self-starter with previous spa experience who possesses excellent communication skills and always presents themselves in a polished, professional manner. Work schedule requires possible evenings and alternating Saturdays. In addition to a friendly work environment, we offer generous discounts on services and products.

Position Title: Front Desk Coordinator/Receptionist

Reports to: Business Owners

Employment Status: Full Time

Summary: As the Coordinator you will provide top notch client service in a warm and friendly environment. Primary duties: answering telephones; scheduling and confirming appointments; greeting clients upon arrival; and processing sales transactions. Social media advertising and posting services and specials are required for this position. The Front Desk Coordinator works closely with business owners and all spa staff to ensure an outstanding client experience.

MAIN RESPONSIBILITIES INCLUDE:

• Manage appointment scheduling and confirmation for spa clients. Greet clients and handle incoming and outgoing telephone calls.
• Ensure client satisfaction by providing excellent customer service. Understand client needs and determine approach for reserving client appointments. Resolve issues such as scheduling conflicts/mishaps and product returns.
• Be proficient in working spa program to accurately process sales transactions for services and retail items.
• Aid in the cleanliness of the spa including picking up trash, dusting and whatever is required to keep the reception area looking its best.
• Build professional relationships with clients and staff.
• Assist in training new employees.
• Other duties as assigned.

To perform this job successfully, an individual must be able to demonstrate competency satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.

OTHER SKILLS AND ABILITIES:

• Strong verbal and written communication skills.
• Comfortable multi-tasking in a fast-paced environment.
• Ability to deliver exceptional client service.
• Highly motivated, enthusiastic, and professional.
• Exceptional attention to detail.
• Communicate effectively in oral and written form; organizational skills; ability to follow instructions; work cooperatively and effectively with staff and clients.
• Ability to use computer system to include email correspondence and web browser in a Windows environment.

LANGUAGE SKILLS:

Ability to read and comprehend instructions, correspondence, and memos in English. Ability to write simple correspondence. Ability to respond to questions from clients and staff. Ability to communicate using correct grammar. Ability to communicate clearly and concisely in both oral and written form.

EDUCATION AND/OR EXPERIENCE REQUIREMENTS:

High School Diploma or equivalent required

Retail sales or customer service experience required

Experience with MS Office preferred

Experience with spa scheduling software a plus

DISCLAIMER:

The above duties and responsibilities are essential job functions, subject to reasonable accommodations. All job requirements listed indicate the minimum level of knowledge, skills, and/or abilities deemed necessary to perform the job proficiently. This job description is not intended to be construed as an exhaustive statement of duties, responsibilities, or requirements. Employees may be required to perform any other job-related instructions, as requested by the business owners. Subject to reasonable accommodation.

Starting Pay: $16 hr. Based on experience

Benefits:

• Employee Discount

Schedule:

• Tuesday thru Friday 9AM to 4PM, Every other Saturday 8AM to 6PM

Experience:

• Customer service: 1 years (Required)

Education:

• High school or equivalent (Required)

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• Employee discount

Application Question(s):

• Must have your own transportation with no reliance on others..

Education:

• High school or equivalent (Preferred)

Experience:

• Spa or Salon: 1 year (Preferred)

Work Location: In person

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