Families Together of Orange County (FTOC) is a rapidly growing Federally Qualified Health Center (FQHC) located in Tustin, CA looking for a full-time Project Manager. If you are a mission-driven individual who wants to join a growing community-based organization, please apply/respond.

Additional information about FTOC can be found at ww.familiestogetheroc.org

Job Duties:

• Interpret and communicate overall organizational goals and apply them to team directives
• Resolve escalated issues and remove hurdles preventing team from accomplishing medi-cal expansion and retention goals
• Retain all active Families Together patients through the Medi-cal Redetermination process occurring in 2023.
• Actively track and improve patient retention as whole.
• Actively manage access to ensure maximum capacity for newly enrolled Medi-cal patients across all services.
• Analyze all quality assurance measures related to patient acquisition and retention, determine areas for improvement, identify action plans and execute on strategies
• Coordinate Medi-cal patient acquisition partnerships and opportunities
• Monitor internal referral sources and conversion rates, collaborative with internal stakeholders to maintain appropriate levels of internal referrals
• Develop and maintain policy and procedures relevant to these roles responsibilities and ensure standards of practice are met.
• Complete all program requirements to ensure HRSA compliance management
• Collaborate with the communications department to promote stories, articles, etc. related to medi-cal expansion and retention special project.
• Participate in associations to remain abreast of policy changes, regulatory changes and practice update as it relates to the roles and responsibilities of this position.
• Actively maintain patient roster lists by health network or assigned health insurance plan.
• Research and implement industry best practices and trends
• Facilitate communication and collaboration between teams and leaders within the organization
• Contribute to huddles, newsletters, and other cascading messages
• Ensure compliance with all workflows, policies and procedures
• Responsible for success of assigned strategic goals, and action plans
• Forecast and plan for future needs of the practice: space, specialty areas for growth, market threats, etc.
• Role model the mission and core values of FTOC
• Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.
• Researches and identifies opportunities for process improvements, provides analysis and recommends change strategies, and communicates proposed strategies.
• Assists with planning, organizing and providing coordination, and leadership for special projects.
• Identifies and communicates special project resource needs to both management and the internal teams effectively.
• Under general supervision, assists with managing detailed project plan development and adherence to and tracking of status reporting/tracking of timelines, team meetings/scheduling for all deliverables associated with Medi-cal Expansion & Retention.
• Produce, utilize, and ultimately become proficient with the electronic health record system and the ability to mine data from it.
• Encourage or make recommendations on how this the electronic health record system can support primary care physician assignment and healthcare insurance assignment.
• Interacts professionally with a diverse group, executives, manager and subject matter experts.
• Works collaboratively with other team members in supporting multiple stakeholders.
• Maintains current knowledge of all health insurance, health network, manage service organization and FQHC billing protocols and best practices in order to achieve success in this role.
• Completes other projects and duties as assigned.

Educational & Experience Requirements:

• High School diploma or equivalent required.
• 4 years of healthcare experience required.
• 2 year of project/ program management experience
• An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above is also qualifying.

Preferred Educational & Experience Requirements:

• Bachelor’s degree in Public Health, Health Administration, Informatics, Business or related field
• 5+ years of healthcare experience
• 3+ years of project/ program management experience
• 2+ year of experience occurring in a managed care setting (Health Plan or Provider Group)
• 2+ years of experience using an electronic health record system

Additional Required Skills & Qualifications:

• Excellent Customer Service
• Professional Verbal & Written Communication
• Ability To Efficiently Communicate to Senior C-Suite Staff
• Proficient Use Of Microsoft Product (Word, Excel, PowerPoint)
• Proficient Project Management Methodology Used ( i.e. Lean Six Sigma Models)

Willing To Submit To Drug Testing If Requested

Job Type: Full-time

Pay: From $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Tustin, CA 92780: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Healthcare management: 5 years (Required)
• Project management: 2 years (Required)

Work Location: In person

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