WHAT YOU WILL BE DOING

• Responsible to engage all our customers and prospects once they submitted their loan application to us for processing.
• Send the Good News Email or Good News Call
• Follow-up with each application in the timeline specified in the procedures
• Upload documents from the generic mailbox in the rare instance the applicant cannot self-serve
• Maintain the daily pipeline report to ensure all applicants are being kept informed and engaged, with a strong focus on prospects as they require more documentation and don’t have a local branch to visit
• Complete outreach to applicants that are ready to close but haven’t electronically signed their documents
• Monitor the queues along with reports that are sent out each day
• Update the system with all activity for each application for audit purposes and to account for the daily production performance standards
• Complete the required outreach by phone to have a reasonable sample size for the quality review scorecards
• Complete the quality review of document submissions before they go to the underwriter for an analysis
• Adhere to all regulatory and compliance requirements, including completing the requiring annual training 10 days prior to the due date

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:
High School Diploma

Work Experience:
1-3 years of similar or related experience

Skills and Abilities:
Must have with the ability to multitask and adapt to change in our rapidly changing environment

Highly committed to quality customer service

Excellent communication and organization skills

Detail oriented, organized and analytical

Must relate well to all kinds of people, listens and builds constructive relationships, uses diplomacy and tact

Proficiency in Microsoft Excel, Word, and Outlook preferred

Diversity & EEO Statements: At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions: Frequent Minimal physical effort such as sitting, standing and walking. Occasional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer Rights: Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.

Primary Location: East Providence, RI, East Providence

Other Locations: Rhode Island-East Providence

Organization: Santander Bank N.A.