Soleo Health is seeking a Specialty Account Manager to work Remotely (USA). Join us in Simplifying Complex Care!

What We Have to Offer You:

• Competitive Wages
• Flexible schedules
• 401(k) with a match
• Referral Bonus
• Annual Merit Based Increases
• No Weekends or Holidays!
• Affordable Medical, Dental, & Vision Insurance Plans
• Company Paid Disability & Basic Life Insurance
• HSA & FSA (including dependent care) options
• Paid Time Off
• Education Assistant Program

The Position:

Specialty Account Managers act as a single point of contact to manufacturer, payor, referral source partners, or other clients. The Specialty Account Manager addresses inbound client requests, administers and ensures compliance with executed service agreements, and acts as an interdepartmental liaison. Specialty Account Managers are experts on Soleo Health intake, clearance, pharmacy, and nursing workflows so they may quickly and effectively troubleshoot client concerns in a manner that meets or exceeds the client’s expectations. Responsibilities include:

• Administers Manufacturer or other client service agreements, including ensuring compliance with SLAs, KPIs, and assisting in developing SOPs and business rules specific to these agreements
• Provides training to clinical and non-clinical staff regarding the services required by service agreements and workflows to successfully execute the services
• Serves as a single point of contact to Manufacturers, Payors, or other clients
• Troubleshoots and seeks resolution for inbound client requests or concerns. This requires mastery in understanding Soleo Health Intake, Clearance, Pharmacy, and Nursing workflows
• Assists in coordination of services related to a client relationship or TCMC program
• Audits core and enhanced services provided to ensure the services are provided professionally and competently
• Investigates any data discrepancies and seeks resolution
• Schedules and participates in quarterly business reviews between client and interdepartmental staff
• Promotes teamwork, proactivity, leadership, service, mentorship, positivity, innovation, and optimism to strengthen staff and contribute to excellent work environment and customer service
• Embraces Soleo’s Quality Assurance and Performance Improvement initiatives, and plays an active role in supporting these programs

• Medical Assistant or Pharmacy Technician preferred
• Experience with referral Intake, Clearance, and Reimbursement
• Excellent Communication and Customer Service Skills
• Applicable active state licensure if required
• Prior experience in home infusion and/or specialty pharmacy preferred
• Prior experience with CPR+ pharmacy computer system preferred
• Intermediate ability with Microsoft Excel, specifically able to manipulate and interpret data in spreadsheets
• Basic to intermediate ability with Microsoft Word and Outlook

As a condition of hire, full dosage of the COVID-19 vaccination is a requirement for this position. Soleo Health will consider accommodation for disability/medical, sincerely held religious beliefs, and/or Work From Home Exemption if applicable.

About Us: Soleo Health is an innovative national provider of complex specialty pharmacy and infusion services, administered in the home or at alternate sites of care. Our goal is to attract and retain the best and brightest as our employees are our greatest asset. Experience the Soleo Health Difference!

Soleo’s Core Values:

• Improve patients’ lives every day
• Be passionate in everything you do
• Encourage unlimited ideas and creative thinking
• Make decisions as if you own the company
• Do the right thing
• Have fun!

Soleo Health is committed to diversity, equity, and inclusion. We recognize that establishing and maintaining a diverse, equitable, and inclusive workplace is the foundation of business success and innovation. We are dedicated to hiring diverse talent and to ensuring that everyone is treated with respect and provided an equal opportunity to thrive. Our commitment to these values is evidenced by our diverse executive team, policies, and workplace culture.

Soleo Health is an Equal Opportunity Employer, celebrating diversity and committed to creating an inclusive environment for all employees. Soleo Health does not discriminate in employment on the basis of race, color, religion, sex, pregnancy, gender identity, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an organization, parental status, military service or other non-merit factor.