Specialty Scheduling Coordinator - Oncology (Specialty Access Center) - 1.0 FTE (Remote) Job at University of Minnesota Physicians
University of Minnesota Physicians (M Physicians) is a non-profit organization seeking driven individuals in both clinical and non-clinical areas to help transform health and medicine. Headquartered in Minneapolis, our organization employs more than 1,200 physicians, 300 advanced practice providers and 2,200 health professionals and staff throughout Minnesota and beyond.
Join us on a mission to advance medicine.
Why M Physicians?
Regardless of role, we recognize that every member of our team is vital! The Specialty Scheduling Coordinator assists specialty patients, family and health care providers within the specialty service line with all scheduling and appointment coordination needs. Scheduling can include initial evaluations, consult visits, follow-up visits, pre visits, post visit evaluations, and specialty specific procedures. This position is responsible for processing external referrals to the specialty service line. Coordinates care/information with care team and/or administration.
Specialty Scheduling Coordinator Overview
Key responsibilities include but are not limited to:
- Answers, coordinates and facilitates all calls for patient scheduling for the service line in a timely manner
- Secures information pertinent to the patient visit
- Completes intake with as much data/facts/information as possible to assure appropriate registration, scheduling and insurance coverage
- Collaborates with multiple supervisors, managers, operations directors and service line leaders
- Works closely and effectively with clinic team to ensure patients are scheduled appropriately, in the correct timeframe and have a seamless experience
- Documents scheduling and/or referral process in Epic and documents returned calls by date, time and method
- Communicates effectively with other members of the health care team at all levels to ensure effective service
- Communicates verbal and written information in clear, concise, accurate, and timely manner
Minimum Qualifications:
- Post high school education in a medical related field
- 2 - 3 years of strong customer service experience
- Prior experience in complex patient scheduling and registration in a clinic setting
- Strong medical terminology skills
- Strong attention to detail and organizational skills
- Broad knowledge of specialty service line
Location: At this time, this position will be working remote. (MN residents only.)
Hours: 1.0 FTE 8:00am-4:30pm (Monday-Friday)
Benefits: Healthcare (Vision/Dental included) 401k, parking, financial assistance, among others.
M Physicians offers competitive salary and excellent benefits and provides you with the opportunity to enhance your career in the exciting field of health care through rewarding and challenging assignments and the opportunities for advancement.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
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