Spirit Airlines Passenger Services Supervisor Job at Swissport International Ltd.
Spirit Airlines Passenger Services Supervisor
- 2213016
Primary LocationNorth America-US-WA-Seattle-Tacoma International Airport (SEA)
ScheduleFull-time
Unposting DateApr 29, 2023, 10:59:00 PM
OrganizationOperations Support
About us
Swissport International Ltd. is the leading Ground Services Provider to the aviation industry. Swissport is employing over 62,000 dedicated professionals, serving over 850 client companies at 315 stations in 50 countries on five continents. Swissport delivers unparalleled value in the areas of Ground Handling, Cargo Services, Executive Aviation, Fueling and Aircraft Maintenance. We strive to operate with the core values of People, Professionalism, and Partnership in all that we undertake. Consider being a part of an organization that has earned recognition as Air Cargo Handling Agent of the Year for consecutive years in a row and has been rewarded Ground Handling Agent of the Year and received the Cargo Africa Award for the second time in a row. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”
Pay Rate
$26.00/hr
Job Summary
Lead, motivate, engage and inspire all staff to ensure the delivery of great customer experiences in line with Swissport procedures, policies and brand values.
Job Responsibilities
- Lead by example in order to ensure we deliver consistently great customer experiences at every touchpoint
- Ensure available resources are used to the optimum level (monitor and control overtime payments)
- Support and identify training needs and where required train, coach and mentor the team
- Create and maintain a progressive, open feedback culture by managing the performance of employees
- Resolve all customer service challenges in a timely manner and assist in negotiations with new customers
- Strict implementation of Passenger Service budget
- Ensure compliance with all SOPs and policies in order to meet or exceed regulatory standards and deliver the desired customer service experience
- Ensure all safety and security processes and procedures are complied with at all times
- Manage and contribute towards change within the operational environment and maintain commercial awareness in identifying new business opportunities
- Any other duties that may be required
Qualifications and Competencies
- High School diploma or GED equivalent
- Passionate about customer service and must have relevant work experience
- Leadership and people management skills
- A proven ability to problem solving and decision making experience
- Planning and organizing skills
- Excellent communication skills (written and verbal) in country specific language
- Committment to continuous improvement
- Computer literate (Office Word, Excel, Powerpoint)
- A good understanding of all regualtory and recommended procedures that relate to the airport environment
Equal Employment Opportunity Statement
Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available, and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.
Please Note :
caminobluff.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, caminobluff.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.