Sr. Customer Service Rep_KS Job at Resource Logistics, Inc.
Job Title: Sr. Customer Service Rep
Job Location: Alhambra, CA
Job Duration: 3+ months
JOB DETAILS:
Description:
Answers, screens and directs incoming and outgoing telephone calls, electronic messages and other web-based communications using a call management system. Responds to basic inquires and refers other inquires to appropriate medical personnel. Contacts and distributes messages to medical personnel using a variety of electronic methods including text, voice and email systems. The Patient Access Liaison II will also be responsible to schedule and confirm initial and follow-up medical appointments, registers patients, including verifying insurance coverage to advise patient of any estimated financial responsibility. The Patient Access Liaison II will also perform data entry, ensure data integrity, and reconcile as needed.
• What are 3-5 “Must-Haves” that you want to see in a resume?-Minimum two (2) years of experience working in a CALL CENTER, customer service, and healthcare department/ environment.-Demonstrated interpersonal skills.-Ability to multitask.-Excellent verbal and written communication skills.
• What are 3-5 “Nice to Have” details that you want to see in a resume?- Vocational certificates in healthcare preferred: appoint scheduling, registration, insurance verification, medical assistant.
• What are the required levels experience, education?- Minimum: High School Diploma.
Job Types: Full-time, Contract
Salary: $22.00 per hour
Benefits:
- 401(k) matching
Shift:
- 8 hour shift
- Day shift
- Morning shift
Weekly day range:
- Monday to Friday
COVID-19 considerations:
Candidate has to be vaccinated and taken booster
Experience:
- Call center: 2 years (Required)
- healthcare: 2 years (Required)
- Customer service: 3 years (Required)
Language:
- Spanish (Required)
Work Location: One location
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