Our Mission: Honoring People

Our Values: Integrity, Compassion, Curiosity, and Helpfulness

The Staffing Manager is responsible for all scheduling and coordinating care for a specific group of clients. The Staffing Manager is responsible for assuring that training, competencies and coordination of assigned employees have been done prior to providing client cares. The position reports to the Business Manager.

SCHEDULE

• Full-Time In Office position, Monday - Friday 8am to 5pm
• On-call rotation: Every 4 or 6 weeks
• LPN license preferred, but requirement

BENEFITS

• Paid Time Off
• Recognition Program
• Employee Referral Program
• 401k - 100 % Vested Upon Eligibility
• Medical, Dental, Vision, Life, AD&D, Pet insurance
• Mobile provider discounts
• Tuition Reimbursement

MAJOR RESPONSIBILITIES

Client Care and Scheduling of Employees:

• Responsible for scheduling and maintaining continuity of client care for a specific group of clients.
• Responsible for master schedule and daily updating of client and employee changes.
• At a minimum, ensures that all clients are staffed with qualified employees prior to the end of the day for the next day. Notifies client and supervisor of any problems.
• Provides input into the performance review of direct care staff.
• Assures cares scheduled to be provided are appropriate and have been authorized by payer source(s).
• Reports and documents pertinent information regarding:
  • Change in scheduled hours
  • Client and/or staff cancellations
  • Sick calls
  • Authorization for change in hourly rate, overtime and/or mileage
  • Client complaints/concerns

General Office:

• Maintains positive and effective communication with all staff and others. Understands and participates in team concept.

• Maintains confidentiality of all information pertaining to clients, families, and employees.
• Answers phones and directs calls to appropriate person.
• Promotes a positive customer/employee service image.
• Attends and participates in weekly client care meetings.
• Assists in review of billing, payroll reports for accuracy and completeness in a timely manner.
• Works with billing department to ensure accurate and timely information for reimbursement.
• Performs general clerical/office duties such as mail, filing, word processing and clinical record opening and closing.

Client Care:

• Assures schedule of client care is implemented and adhered to.
• Monitors client usage of hours and checks for over usage in the electronic medical record system.
• Assures that all client's authorization for services are current and quantity/type of service provided meet payer requirements.

• Sends informational correspondence to clients and physicians as needed and as directed.
• Participates in the after-hours on-call process to assure staffing issues are resolved.

Personnel Management:

• Participates in the recruitment process including interviews, checking of references, writing conditional offer of employment and orientation of employees.

PHYSICAL/ENVIRONMENTAL DEMANDS

• Light to Medium - primarily desk work; some bending, stretching, handling supplies, light housekeeping, etc.
• Exerting 20 to 50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or 10 to 20 pounds of force constantly to move objects. Physical demand requirements are in excess of those for light work.

QUALIFICATIONS

• One year post-secondary education and two years experience working with people. Three years experience working in a related field (i.e. health care, business administration, education) or minimum of two years scheduling or supervisory experience.
• Good organizational skills and the ability to work independently.
• Good written and oral communication skills.
• Excellent computer skills. Willing to learn new software.
• Knowledge of medical terminology and/or medical background preferred.
• Ability to manage a variety of assignments while establishing priorities and assuring that necessary duties are completed.
• Demonstrates dependability, maturity, tact and ability to follow instructions.
• Pass initial and ongoing background studies and screenings including but not limited to those of the Minnesota Department of Health and the Federal Office of the Inspector General’s List of Excluded Individuals/Entities.
• Provide proof you are fully vaccinated against COVID-19. Medical and religious vaccine exemption requests must be approved by the company before your start date.