Student Assistant - Service Desk Support Job at University Enterprises, Inc.
The California State Teachers’ Retirement System (CalSTRS) is seeking to hire a student assistant to provide support to the IT Service Desk (SD) Unit. Under the supervision of the SD Manager, the incumbent will be responsible for performing a variety of duties in support of CalSTRS Information Technology systems. The Service Desk is the first point of contact for all IT services at CalSTRS. We are a diverse team and work in a fast-paced environment with new challenges every day. The Service Desk student assistant is the face of the Service Desk by greeting customers and providing excellent customer service.
Conditions of
Employment
This is a part-time, temporary, non-benefited, student position. Employment in all positions with University Enterprises, Inc. is dependent upon the mutual consent of University Enterprises, Inc. and the employee. This means that either University Enterprises, Inc. or the employee can, at any time, terminate the employment relationship at will, with or without cause.
Depending on the type of position you are applying for, a pre-employment background check consisting of one or more of the following may be conducted: employment history, professional references, criminal check: educational verification (degree, license, or official transcript) or DMV clearance. Applicants will be required to pass required pre-employment checks to the satisfaction of University Enterprises, Inc. (UEI) and the hiring Agency or Department.
UEI does not allow students to hold more than one UEI Job at a time, or work in more than one account per pay period. UEI employees who are considering leaving their current UEI Student assistant position for a different UEI student assistant positing should inform their supervisor in writing and provide at least a week’s notice.
Prerequisites
Must be a college student attending classes during the regular term (Fall, Spring and Winter, if applicable), at one of the accredited colleges or universities on our affiliation list.
To view our current affiliation list please paste the following URL into your browser: http://www.calinterns.org/wp-content/uploads/Affiliation_List.pdf
Students must be enrolled in at least: six-semester units or nine quarter units for undergraduate students; four-semester units or six quarter units for graduate students.
Students declared major must match the major(s) listed in the job posting.
Majors/Fields of Study
Technology Services or Service Desk, Computer Information Systems, Computer Science and Engineering, Electronics Engineering, Graphic Design, Information Technology, Business Administration, Marketing
Work Schedule
F lexible workdays and work hours, Monday – Friday, between 8 AM – 5 PM. The final work schedule will be determined by the supervisor.
Additional Work Schedule
Student Assistant and Graduate Assistant employees generally work up to 24 hours per workweek (Sunday – Saturday) during the academic year and up to 40 hours per workweek during breaks; (winter, spring, and summer).
Minimum Qualifications
- Basic computer operating system troubleshooting skills (Windows 7, 10 & OSX).
- Basic mobile device support skills (iOS).
- Basic software troubleshooting experience.
- Strong customer service skills.
- Organized and detail oriented with a proven reliable work ethic.
- Must be able to communicate effectively through email, telephone, IM, and in person.
Preferred Qualifications
Duties and Responsibilities
- Responding to customer incidents, changes, and request email/walk-up inquiries.
- Remote software installations.
- Loaner equipment check-in/out and maintenance.
- Daily equipment inventory.
- Processing access forms.
- Documentation efforts such as Knowledge Article creation and SharePoint updates.
- Password resets.
- Maintain Service Desk unit’s storage areas.
- Updating Stats and Metrics using SQL query tools and MS Excel.
- Forms processing.
- Provide backup support to other units with duties such as:
- Computer imaging.
- Audio/Video equipment setups.
- Manual software installations.
Physical Requirements
Sit for extended periods; frequently stand and walk; manual dexterity and hand-eye coordination; corrected hearing and vision to normal range; verbal communication; use of office equipment including computer workstations, telephones, calculators, copiers, printers, and scanners with or without reasonable accommodation.
Working Conditions
Work is performed in an office environment.
Application Instructions
Please complete all fields of the employment application. Include your educational history in the “Educational Experience” section and any employment history in the “Employment Experience” section of our application.
Please include the following documents when applying.
- Resume
- Schedule of Availability
Apply by: 3/31/2023
The California State Teachers’ Retirement System (CalSTRS) provides retirement, disability, and survivor benefits for California’s 914,454 prekindergartens through community college educators and their families. As of January 2017, CalSTRS is the largest teachers’ retirement fund in the United States.
To learn more, please visit www.calstrs.com.
Based on your answers to one or more questions, it appears you do not meet the minimum qualifications for the position. We are unable to move your application forward in the process. If you have questions, please contact us at 916-278-7003 or email us at ueijobs@csus.edu.
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