Job Description

GENERAL STATEMENT OF FUNCTION:

The Student Support Representative works in the Division of Student Services and reports directly to the Director of Enrollment Services. The successful candidate will possess superb interpersonal skills and will be comfortable communicating via a variety of methods. The successful candidate will also be knowledgeable of all components of the student enrollment process and will exhibit superior customer service skills in all functions to positively enhance students’ educational experience. This position requires someone with an outgoing and positive attitude, multi-tasking ability, and excellent problem-solving capabilities. The successful candidate will demonstrate the ability to balance institutional traditions and academic integrity with the individual needs of the students and faculty; understand the responsibility to act in accordance with guidelines set by the Family Education Right to Privacy Act (FERPA); and exhibit the ability to work effectively with a diverse group of administrators, faculty, staff, and students.

Job Duties

DUTIES AND RESPONSIBILITIES:
1. Assist customers in an efficient and customer-friendly manner with application procedures, consumer information, and general inquiries for those entering the Enrollment Services Center, calling on the phone, or emailing correspondence.
2. Support and provide superior service via phone, face-to-face, emails, social media, website, and faxes as a receiver and caller.
3. Positively and professionally, greet students entering the Enrollment Services Center assisting and resolving their needs.
4. Maintain a positive, professional environment with time flexibility for multi-tasking.
5. Collect and properly manage documents submitted by customers.
6. Maintain a knowledge base to provide accurate information to potential and current students about admission requirements, financial aid requirements, student accounts, and other general information.
7. Participate in the planning and execution of all Enrollment Services functions.
8. Be an effective member of the Enrollment Services team by maintaining an effective working relationship with campus personnel, students and the community.
9. Maintain responses to the electronic mailbox and to voicemail for the office phone lines.
10. Utilize Banner administrative software, imaging software, and other appropriate software to support office procedures and specified duties.
11. Serve the customer beyond their expectations.
12. Be familiar with the College Catalog, Student Handbook, and MGCCC website.
13. Be familiar with and abide by MGCCC Policies and Procedures Manual.
14. Upgrade skill level and performance through employee development.
15. Understand the impact of attitude in handling customers.
16. Effectively deal with job stress, angry callers, and upset customers in a professional and positive manner.
17. Be familiar with and adhere to FERPA/privacy guidelines.
18. Maintain confidentiality of all conversations and documents for enrollment services applicants and recipients.
19. Direct phone calls and walk-in traffic to the appropriate personnel or department in an effective and efficient manner.
20. Be flexible in working after hours and/or weekends, as needed.
21. Update transfer information as needed.
22. Assist in general office functions, sharing duties with other staff personnel.
23. Initiate and advise the withdrawal process for students.
24. Perform other duties as assigned by the Director and/or Dean of Student Services and Enrollment Management.

Mandatory Qualifications

(M1) Minimum of an Associate’s Degree from a regionally accredited institution of higher learning. (M2) Customer service experience. (M3) Skilled in operation of personal computers and Microsoft Office Suite. (M4) Excellent written and verbal communication skills. (M5) Demonstrated enrollment, financial aid, or admissions experience.

Desirable Qualifications

(D1) Experience with SCT Banner or other administrative software. (D2) Prior experience in a community college or university setting. (D3) Demonstrated ability to multi-task within a team environment. (D4) Experience with document imaging software.

EEO Statement

Mississippi Gulf Coast Community College is an Equal Opportunity Employer and welcomes students and employees without regard to race, religion, color, national origin, sex, age or qualified disability in its programs and activities. The college complies with non-discriminatory regulations under Title VI of the Civil Rights Act of 1964 and Title IX, Education Amendments of 1972 of the Higher Education Act. For further information, contact the Compliance Officer, P.O. Box 609, Perkinston, Mississippi 39573, telephone number 601-528-8735, email address compliance@mgccc.edu.

The College:

The Mississippi Gulf Coast Community College District serves a four-county area with three major campuses, the Community Campus and centers including: Perkinston Campus, Perkinston, MS; Harrison County Campus, Gulfport, MS; Jackson County Campus, Gautier, MS. Additionally, Mississippi Gulf Coast Advanced Manufacturing and Technology Center, Gulfport, MS; Bryant Center Tradition Center, Biloxi, MS; Keesler Center, Biloxi, MS; West Harrison Center, Long Beach, MS; and George County Center, Lucedale, MS.

State and regional associations accredit Mississippi Gulf Coast Community College, and several programs are accredited nationally. Offerings include academic, technical degree, vocational skill and adult continuing education programs

Classification

Staff

Open Date

02/02/2023

Close Date

02/15/2023

Open Until Filled

No

Special Instructions to Applicants

For more information on the position, please contact (Name, Address, Phone, and Email):

Dawn M. Buckley
Director of Enrollment Services, Harrison County Campus
2226 Switzer Road
Gulfport, MS 39507
dawn.buckley@mgccc.edu
(228) 897-3835