Job Summary / Purpose

Essential Key Job Responsibilities

• Operational Efficiency
  • Schedules team members so department is adequately staffed and patient needs are met.
  • Monitors and adjust staffing to achieve productivity targets and accomplish essential work functions of department.
  • Adjusts staff workloads to meet demand and ensure work is accomplished in a timely manner.
  • Monitors expenses against budget and plans proactively for departmental costs and charges. Works with director to develop department budgets.
  • Effectively uses managerial tools and software such as Infor, Kronos, Lawson, etc.

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  Staff Performance
  • Interviews and hires staff that are competent and will assist with meeting department goals.
  • Trains and develops staff to ensure their work is of high quality and aligned with departmental, regulatory and payer requirements.
  • Evaluates staff performance fairly and provides meaningful feedback on progress towards performance goals.
  • Observes and coaches staff as they perform their work to give real-time feedback.
  • Engages staff in department, hospital, and CHI Saint Joseph Health goals and results. Works with staff members to develop and achieve their own performance goals.

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  Resource/Role Model
• Provides expertise in problem-solving for difficult patient issues.
• Knowledgeable in all aspects of Care Coordination, Discharge Planning and Utilization Management, including CMS regulatory requirements, and ensures compliance. Provides supervision and coaching for staff as applicable by professional discipline and licensure.
• Demonstrates excellent communication and negotiation skills.
• Role models service excellence, safety behaviors and CHI Saint Joseph Health values.
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  Achieves Results
• Uses data to monitor, communicate, and achieve department performance metrics.
• Identifies areas for improvement and participates/leads performance improvement activities.
• Possesses strong organizational skills. Able to prioritize and delegate to manage a challenging

• Aligns with organizational goals and works collaboratively with direct reports, peers and hospital

• Partners with post-acute providers to ensure efficient patient transitions to post-hospital care.
• Monitors use of software tools to ensure they are consistently used for maximum effectiveness.
• Observes and coaches standard work to ensure consistent and effective staff performance.