Supervisor-Client Relationship Management Job at Cox Automotive - USA
Company:
Cox Automotive - USA
Job Family Group:
Customer Care Group
Job Profile:
Supervisor, Client Relationship Management
Management Level:
Supervisor
Travel %:
No
Work Shift:
Day (United States of America)
Job Description:
The Supervisor, Managed Services, supervises a team of AMP Account Managers & Campaign Specialists responsible for the intake, tasking, creation and delivery of client’s monthly, omni-channel marketing campaigns. In collaboration with Management, the Supervisor, Managed Services oversees daily operations, process execution, team member development and client support as needed.
- Supervise Account Manager process and oversee work quality to ensure consistency, quality and efficiency under the direction of the Manager & Sr. Manager leading the AMP Marketing Services team.
- Proactive involvement in client issues, escalations and troubleshooting as needed.
- Completes operations assigning, reviewing, and monitoring work; gathering resources, resolving operations problems, and maintaining communication and awareness with the Manager & Senior Manager of the AMP Marketing Services team, across assigned teams and locations.
- Ensure the customer experience vision is delivered upon and requests are acted upon in a timely manner.
- Builds effective teams leveraging the recruitment process for balancing staffing levels with business needs.
- Participates in cross-functional teams and task forces to continuously improve client service quality.
- Evaluates process efficiencies and updates process design collaborating with leadership to balance across multiple for daily design deliverables.
- Serves as a point of contact in client coverage for Team Members utilizing PTO or other means of leave.
- Communicates healthy work environment by establishing and reviewing organization best practices and policies.
- Maintains professional and technical knowledge of established team concepts and technology
Minimum Requirements:
- High School Diploma/GED and 5 years experience in a related field. The right candidate could also have a different combination, such as a bachelor’s degree in a related discipline and 3 years’ experience in a related field; a master's degree and 1 year of experience; or a Ph.D. and up to 1 year of experience
- Experience in managing at team, leading teams, and coaching to achieve team goals
Preferred Requirements:
- Bachelors Degree in Marketing, Communications or other related field.
- Automotive industry experience preferred
- Marketing experience preferred
- Specialization in the operations and best practices in email marketing
- Proficient in creating and facilitating informational sessions by identifying client needs and requirements
- Ability to identify, design, and implement education sessions for individuals and teams
- Experience building effective teams
- Strong communication
COMPENSATION
Compensation includes a base salary of $70,000 - $105,000. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. Position may be eligible for additional compensation that may include an incentive program.
BENEFITS
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the Company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
About Us:
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
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