Supervisor, Total Quality Management Job at CIOX Health
Overview:
What we offer…
What we need…
To be successful in this role, you must have:
For remote work, this position requires that you provide a high-speed internet connection, subject to applicable expense reimbursement requirements (if any), and a work environment free from distractions.
Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role. Equal Pay Act Minimum Range: $60,000 - $71,000
Who we are...
Ciox Health merged with Datavant in 2021, creating the nation's largest health data ecosystems, powering secure data connectivity on behalf of thousands of providers, payers, health data analytics companies, patient-facing applications, government agencies, research institutions and life science companies. The combined company is focused on improving patient outcomes and reducing costs by removing impediments to the secure exchange of health data. Ciox, a Datavant company will offer the ability to access, exchange, and connect data among the thousands of organizations in its ecosystem for use cases ranging from better clinical care and value-based payments to health analytics and medical research.
What we offer…
At Ciox Health we offer all employees a place to grow and expand their current skills to create a career that you can be proud of. We offer you complete training and long-term career goals. Our environment is what most of our employees are the proudest of. Give us just a few moments to explain why we need you and hope you will help us change how the health Industry manages its’ medical records.
What we need…
Quality management of audit programs and staff to ensure accurate information is communicated to Providers, and employees are meeting quality expectations. Monitors, audits, and implements quality standards and initiatives for Payer division. The TQM Supervisor will assist in the design of quality control programs or process enhancements that correct and prevent quality issues. Serves as a Subject Matter Expert (SME) on quality best practices, standardized work, client and business requirements and audit protocols.
Responsibilities:
- Direct oversight of TQM Specialist team focusing on employee inspiration, performance, and development
- Routinely assess completed evaluations performed by others to ensure quality, customer service, accuracy, and adherence to CIOX policies and procedures
- Coordinate and lead routine calibration sessions that foster a consistent and reliable assessment of team member’s skills and behaviors
- Design and deliver targeted, continuous learning material that supports quality expectations, quality monitoring methods, coaching skills, and product features
- Provide Payer Supervisors with actionable insight into trends and behaviors that drive remediation of individual/team quality performance observations
- Create quality reference materials and store in the vault for accessibility
- Identify and resolve any learning or process gaps for call or chart handling
- Attend department team huddles and meetings
Other tasks and responsibilities as assigned
To be successful in this role, you must have:
- Ability to coach and develop others
- Exceptional attentiveness with elevated level of accuracy
- Experience meeting changing requirements/priorities, and meeting deadlines
- Ability to collaborate with stakeholders at all levels of the organization
- Ability to exercise discretion of all confidential health information, and ensure compliance with HIPAA standards
- Ability to multi-task with high degree of organization and time management skills
- Proficiency in Microsoft Office, especially Excel and PowerPoint
- Appreciation and understanding of the medical record retrieval industry
- Clear and concise verbal and written communication skills
Ability to work autonomously in a demanding environment
Qualifications:
Qualifications and Requirements:
- Bachelor’s degree or equivalent experience
- Supervisory/Management experience in a call center or similar environment
- Process improvement experience
- 2+ year of experience in medical records, medical record coding or a related field, preferred
- Prior outbound/sales/call center experience in the areas of training or call quality required
- Understanding of medical terminology and HIPAA medical privacy regulations, preferred
- Proficient time management, problem solving and analytical skills
- Schedule flexibility; schedule may include hours outside of normal shift and weekends
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Ciox Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
For remote work, this position requires that you provide a high-speed internet connection, subject to applicable expense reimbursement requirements (if any), and a work environment free from distractions.
With very limited exceptions (medical conditions or sincerely held religious beliefs that prohibit you from getting the vaccine), one of the requirements for this job is that you be fully vaccinated against COVID-19.
- Except for states where legally prohibited to enforce mandates.
Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.
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