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Job Description
The Supervisor will play a key role in the Cognosante Enrollment Assistance Program (EAP) contract with the Centers for Medicare & Medicaid Services (CMS) Center for Consumer Information and Insurance Oversight (CCIIO) that supports outreach and enrollment in multiple states to support the Medicaid Unwinding following the end of the COVID-19 Public Health Emergency (PHE). The Supervisor will oversee staff conducting face-to-face outreach and enrollment services to consumers in group and individual meetings to help with enrolling in a qualified health plan. This position reports to the Deputy Program Manager – Field Operations and must reside and be familiar with local communities in the State of Utah with a focus on Salt Lake and Utah Counties.

Key Responsibilities

• Develop deep familiarity of the contract stipulations and requirements

• Develop an understanding of the EAP, Medicaid Unwinding impacts, and any state specific requirements

• Ensure all project-identified processes and methodologies are executed and followed as applicable

• Responsible for the coordination and supervision of a team of Enrollment Assisters

• Ensures all activities are carried out in accordance with EAP commitments or objectives

• Responsible for day-to-day coordination and administration of tasks by ensuring quality and productivity standards are maintained while meeting EAP requirements

• Ensure proper training and certification of assigned team and document, communicate, and manage change

• Support quality assurance initiatives, including staff monitoring for performance metrics, adherence to standards of the contract and Cognosante, and responding to event reviews or audits

• Follow and monitor approved standard operating procedures and other applicable state and federal regulations

• Provide feedback and coaching for performance deficiencies as required and document all employee feedback/counseling sessions

• Prepare employee performance evaluations, establishing performance improvement plans as needed and conduct unscheduled site visits to ensure attendance

• Ensure completion of administrative reporting, e.g., timecards, daily statistics, logs, status, and task management reports for area of responsibility, and other requested reports

• Oversee inventory assigned to site and individual staff

• Develop and implement, in coordination with the Deputy Project Manager – Field Operations and Community Outreach Specialist, a local events plan designed to reach the targeted demographic

• Set up and manage outreach events as dictated by workload requirements, including transporting equipment in company van

• Represent CMS and Cognosante within the local community by attending local community events, health fairs, and other assigned venues to reach and assist targeted populations

• Communicate with team daily to keep them apprised of customer goals, progress, and emerging issues

• Serve as a resource and an escalation path for the Assisters and Community Outreach Specialists

• Establish team and operational goals, special projects, and process improvements

• Respond to stakeholder requests and questions

• The successful candidate will also be expected to:

• Pass a background check as required for certification, to include motor vehicle records

• Possess a valid driver’s license and have access to a reliable, currently insured vehicle

• Participate in frequent in-state and local travel

• Successfully complete mandatory training and certification requirements in allotted timeframe

• Adhere to prescribed conflict-of-interest prohibitions related to employment or compensation from health insurance issuers

• Be available to work flexible/nontraditional hours, such as early mornings, evenings, and weekends

• Other additional duties as assigned by program leadership

Required Qualifications

• Bachelor's Degree plus 4 years of experience in supervisory role managing, leading, directing and reviewing the work and assignments of a team, coaching employees, and providing on the job training

• Strong interpersonal communication skills

• Experience working independently and/or collaboratively with staff and clients to analyze and understand project requirements and the end-user experience

• Experience managing priorities and tasks in a changing environment

• Proficient in computer literacy, use of relevant computer applications such as MS Office, and use of other types of office technology

• Experience providing feedback to improve technology innovations and establish best practices.

• Experience in monitoring daily performance and managing staff, systems, technology, while adhering to policies and procedures

• Be available to work flexible/nontraditional hours, such as early mornings, evenings and weekends when required

• Attest to compliance with conflict-of-interest prohibitions related to employment or compensation from health insurance issuers

• Possess a valid driver’s license and have access to a reliable, currently insured vehicle

• Participate in frequent local travel

Candidates who do not meet the required qualifications will not be considered.

Preferred Qualifications

• Basic knowledge of healthcare and/or the Affordable Care Act

• Advanced PC skills

• Event planning and implementation skills

• Ability to work with and resolve complex problems associated with diverse groups

Cognosante will not provide sponsorship for employment-based immigration benefits for this position.

Cognosante requires all employees regardless of position, work location or telework status to be fully vaccinated against COVID-19 unless prohibited by federal, state, or local laws. Cognosante will consider requests for reasonable accommodations due to disability or a sincerely held religious belief or otherwise in accordance with any federal, state, or local laws.

Like many other growing companies, Cognosante has been targeted by scammers attempting to make fraudulent job offers to potential candidates. Communication from Cognosante recruiting will only be sent with an official corporate domain email (e.g., @cognosante.com or @accurate.com) and not a commercial domain e-mail (e.g., @gmail.com or @yahoo.com). We will never request payment from you, nor will we send payment to you, prior to your start date. If you have been asked to send or receive any payment, or if you have any doubt about whether you have been contacted by a Cognosante employee, please contact us at jobs@cognosante.com
. Thank you.

Cognosante is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Job Type: Full-time

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