Support Staff (Human Services Specialist 1) Job at Department of Human Services
Initial Posting Date:
12/15/2022
Application Deadline:
12/29/2022
Agency:
Department of Human Services
Salary Range:
$2,823 - $4,073
Position Type:
Employee
Position Title:
Support Staff (Human Services Specialist 1)
Job Description:
We are proud to be an Equal Opportunity Employer. We are actively working to build an equitable agency with the
Equity North Star
as our guide toward our vision of an agency free of racism, discrimination and bias. We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to apply.
Would you like to be part of a high-quality front-line eligibility support team that will provide outstanding support to help Oregonians out of poverty? Do you have experience with a high volume of customer contact or working with individuals to obtain information? Then we want to hear from you!
The Office of Self Sufficiency, which is part of the Oregon Department of Human Services (ODHS), is looking to hire individual that will deliver excellent customer service and want to contribute to a welcoming environment as a Branch Operations Support in Klamath Falls, Oregon! In this role you will aid individuals and families seeking services for our agency programs and resources.
Do you have bilingual language skills in English/Spanish? If so, you are encouraged to apply!! Bilingual differential pay is provided to positions that require to use a language other than English to fulfill their job duties within their position. This position encourages bilingual language skills however it is not required. Bilingual differential pay is an additional 5% of the employee's base pay.
Oregon Department of Human Services (ODHS), A place to belong and make a difference!
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When you join theODHS, you join a community of over 10,000 employees dedicated to serving and helping Oregonians achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity.
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Connect with ODHS Employee Resource Groups (ERGs) and find a place to belong, build community and participate in shared learning. ERGs are employee-driven committees that support each other as well as the ODHS’ overall mission and vision.
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We are committed to building an antiracist and equitable agency. Equity is foundational to our role as a human services agency, and we are committed to integrating equity into all we do. TheEquity North Starhas four points that explain the agency's goals related to equity, inclusion, and racial justice.
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We know that life is unpredictable and ODHS cares about keeping you well. Enjoy a work-life balance, 11 paid holidays a year, flexible work schedules, andcompetitive benefits packagesincluding health, dental, vision and much more!
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If you have federal student loan debt or are thinking of going back to school, then you might benefit from theStudent Loan Forgiveness Program. If you make 120 qualifying payments on your student loan while working full-time for a qualifying employer, your student loan debt may be forgiven.
What you need to qualify
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Two years of experience either interviewing to obtain personal or technical information or substantial people contact. This experience must have involved a high volume of paperwork (e.g., assuring information on forms is complete and accurate, completing necessary documents, etc.).
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College-level courses may be substituted for the experience on a year-for-year basis.
Essential attributes
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Customer Service Experience including calm, clear, professional communication skills to ensure quality customer service daily by telephone, in writing or in person.
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Ability to organize work efficiently, prioritize multiple tasks, and obligations with deadlines, to produce high-end quality results.
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Ability to work well and thrive in a team environment.
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Experience eliciting or gathering information from applicants or participants for a program or service. Experience handling confidential or sensitive information.
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Experience explaining complex rules, regulations, or procedures to people of diverse backgrounds and situations. Experience communicating and resolving conflicts with customers. Ability to de-escalate or prevent escalation.
Please be sure to clearly describe how you meet these attributes within your application materials. These attributes will be used to determine which candidates will be selected to move forward in the process. Make sure to read the ‘How to Apply’ section for any other requirements.
Your duties at a glance
The Self Sufficiency Offices help with food benefits (SNAP), cash for families (TANF), childcare assistance (ERDC), medical, refugee services, and domestic violence.
As a Support Staff Member, you will:
Be the first point of contact in most field offices for Oregonians either entering the physical office or virtually through the online application portal or telephone communication, this position will contribute to the welcoming environment as families interact with the department.
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Support the infrastructure of the office.
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Assist Oregonians by phone, in person or online to apply for agency administered programs such as medical benefits, cash for families (TANF), Domestic Violence services, food benefits (SNAP), childcare assistance (ERDC), long term care services, etc.
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Assist Oregonians by responding timely to case status or other inquiries and provide information on how to access other community resources.
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Assisting Oregonians through a trauma informed lens.
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Work within a team that collaboratively rotates tasks to support the business needs of the office
Working conditions
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Experience constant contact with the public, including contact with and possibly de-escalating customers experiencing emotional and financial stress.
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Experience high volume of computer work, using various computer programs in a fast-paced team environment.
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Priorities and procedures may change daily and requires the ability to be flexible in application of procedures.
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May require a valid driver’s license.
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This is not a remote position.
How to apply
Your work history profile, cover letter, and resume are the perfect opportunity to highlight your interest in the position and showcase your skills and experience that make you the best candidate for the position.
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Please upload a resume or complete the Workday history profile. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
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A cover letter is not required for this application. However, you may attach one if you wish. This may help the manager understand better how you possess the essential attributes.
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Current State of Oregon employees: Apply via your employee Workday account.
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If you are not a current State of Oregon employee: view thisapplication instructional video.
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After you submit your application, you will have additional tasks to complete in Workday. Please continue to check your Workday account throughout the recruitment process.
Additional requirements:
Finalists for this position will be subject to a computerized criminal history and abuse check. Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment.
The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
HELPFUL INFORMATION:
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This position is represented by the Service Employees International Union (SEIU).
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This recruitment may be used to fill future vacancies.
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Have questions about Workday, and want some tips on understanding the state application process? Check out ourOregon job opportunitiespage.
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If you need an accommodation under the Americans with Disabilities Act (ADA), have questions or need assistance with the application process, please contact Haili Mahoe via email athaili.mahoe@dhsoha.state.or.us. Please be sure to include the job requisition number.
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We are here to assist!
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