JOB SUMMARY: The Surgical Scheduler position requires scheduling knowledge to ensure efficient use of providers schedule. The Surgical Scheduler will secure appropriate authorization from patient’s insurance including workers compensation and auto insurance. The Surgical Scheduler requires excellent customer service skills with patients, surgical facilities, employees, and surgeons to ensure an outstanding surgical experience. The Surgical Scheduler must be able to respond to scheduling changes/cancellations in a timely, accurate manner. Individual must be team player, organized, multitasker and be able to manage demanding workload with accuracy.

DUTIES AND RESPONSIBILITIES:

• Coordinates and schedules surgeries and pre/post-op appointments as designated by physicians.
• Interacts with patients’, physicians and other staff both within the SVO and at outside facilities providing accurate, timely and responsive information.
• Coordinates processes and routes all paperwork as required to meet physician and facility requirements.
• Obtains and documents authorization for surgeries and everything required for the surgery and immediate post op period
• Books surgeries based on physician volume maintaining appropriate standard turn-around times.
• Must be able to recognize and respond appropriately to urgent/emergent situations
• Identifies scheduling barriers and implements solutions to improve scheduling results based on predetermined goals.
• Ensures efficient telephone communication.
• Documents work processes.
• Follows all written protocols and procedures of SVO.
• Demonstrates courtesy and helpfulness toward patients and their families.
• Establish and maintain effective working relationships with physicians, staff, and management.
• Follow established SVO and surgery center/hospital precautions and procedures in the performance of all job duties to ensure a safe work environment. Adhere to policies regarding safety, confidentiality and HIPPA guidelines.

EDUCATION & EXPERIENCE:

• 1+ year surgical scheduling experience
• Insurance authorization experience
• Orthopedic terminology a plus
• High school diploma or GED

QUALIFICATIONS & REQUIREMENTS:

• Possession of strong organizational skills.
• Excellent verbal and written communication, as well as, exceptional interpersonal communication skills.
• Proficient in computers and relevant software applications and practice management technology.
• Ability to collaborate across departments and build effective relationships with internal and external customers to achieve goals.
• Possession of strong problem-solving skills and sound judgment.
• Ability to achieve team goals while demonstrating organizational values and utilizing resources responsibly.
• Ability to be proactive and take initiative.
• Exhibit high level of quality through attention to detail and monitoring of work.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Professional appearance and demeaner
• Deals with confidential information and/or issues using discretion and judgment.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Bereavement leave
• Dental insurance
• Dependent health insurance coverage
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Military leave
• Paid jury duty
• Paid orientation
• Paid sick time
• Paid time off
• Vision insurance
• Work from home

Healthcare setting:

• Private practice

Medical specialties:

• Orthopedics
• Sports Medicine
• Surgery

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Surgical Scheduling: 1 year (Required)

Work Location: One location

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