System Administrator Job at Lids
About Our Company
Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US, Canada, Mexico, Europe, and Australia. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Nike, New Era, Adidas, and Mitchell & Ness.
We currently operate 1,200+ locations domestically and 50+ internationally, including specialty concept stores for the NBA, NHL, Paris Saint-Germain, and numerous MLB teams. In recent years, Lids has built partnerships with iconic global brands including Marvel, Playboy, and the Harlem Globetrotters, and gained ambassadors like Justin Jefferson, Quavo, and Josephine Skriver – creating a community for both sports fans and fashion lovers.
The company is currently expanding with the goal of becoming the largest licensed brick-and-mortar sports retailer across the globe.
General Description
Lids is looking for a System Administrator that can understand the systems and operations used within the company. You will work in a team to maintain, upgrade, and manage our software and hardware. You should be able to diagnose and resolve problems at a fast pace. You should also have the patience to communicate with a variety of interdisciplinary teams and users. Your goal will be to ensure that our infrastructure runs smoothly and efficiently.
Principle Duties and Responsibilities
- Work collaboratively with the business and IT team a Scaled Agile Framework (SAFe) model.
- Be a successful and productive member of cross-functional teams.
- Play a role in managing the configuration, installation, and maintenance of servers and related equipment.
- Be a part of improvement efforts to software, hardware, design, etc.
- Maintain best practices to drive timely closure of Incidents, changes, and Service Requests within SLAs.
- Maintain documentation of Lids’ enterprise infrastructure.
- Independently accomplish complex tasks and work with vendors as appropriate to resolve problems.
- Interface with all client levels and be able to explain complex issues in layman’s terms.
- Support and adhere to all company policies, procedures, and guidelines.
- Provide excellent customer service as outlined in the HW&L policy manual.
Job Required Knowledge & Skills
Bachelor of Science Degree in a computer related curriculum (e.g./Computer Science, Networking) OR equivalent experience supporting enterprise-level computer systems.
Strong problem solving and communication skills.
Ability to work in a team or independently to resolve issues.
Preferred Job Knowledge & Skills
Windows Server and operating systems- Linux operating systems
- VMWare
- VOIP technologies
- Windows Server Applications (Active Directory, DNS, DHCP, Exchange, NPS, IIS)
- Relational Database Management Systems (SQL Server, Oracle)
- Microsoft Cloud technologies (O365, Azure)
- Microsoft collaboration technologies (SharePoint, Teams, Power Platforms)
- Security tools to monitor traffic and alerts
- Load balancing appliances
- Backup and disaster recovery solutions
- Cybersecurity analysis and design
Reports To
Network Operations Manager
#LI-MA1
EEO Statement:
Hat World, Inc., Lids Holdings, Inc., dba Lids and subsidiaries is an Equal Opportunity Employer and is committed to complying with all federal, state, and local EEO laws. Hat World, Inc., prohibits discrimination against employees and applicants for employment based on the individual's race or color, religion or creed, national origin, alienage or citizenship status, marital status, sex, pregnancy status, age, military status, disability, or any other protected characteristic or class protected by law. Hat World, Inc. provides reasonable accommodation for disabilities in accordance with applicable laws.
Notice to Applicants:
In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we collect include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future contract positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.
Need accessibility assistance to apply?
Applicants who require accessibility assistance to submit an employment application, please email us at onboardingsupport@lids.com. A member of our Talent team will respond as soon as reasonably possible. This email address and is only for individuals seeking accommodation when applying for a career at Lids.
Req ID: 13276
Location: Corporate Office
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