Systems Administrator

Revision Date: 5/17/2022
Department: Information Technology
Employment Status: Full-Time
Program: Information Technology
FLSA Status: Non-Exempt
Reports To: Systems Manager
Schedule: 40 Hours/52 Weeks
Supervises: N/A
Preference: TERO Ordinance 2017-01, P.L. 93-638

Job Summary

Maintain and install IT systems for the ongoing operation of Tribal business. Monitor system performance and troubleshoot issues ensuring security and efficiency of IT infrastructure. Provides advanced support to computer users who need assistance with software, hardware, network connections, peripherals, databases, telephone systems, and a wide range of IT services.

Essential Functions

• Answer, evaluate, and prioritize incoming telephone, voice mail, email, and in-person requests for assistance from users experiencing problems with hardware, software and other computer-related technologies
• Analyze, troubleshoot, and resolve problems with applications, networking, hardware and telephone systems
• Work with the Systems Manager and other staff as necessary to document common problems and solutions to help reduce preventable calls
• Test fixes and follow-up with users to ensure problem resolution
• Document all pertinent information to track, escalate, resolve, report on and research the issue, including unsuccessful and successful actions
• Participate in deploying client configurations throughout the computer network system, a process requiring detailed knowledge of Microsoft operating systems, and compatible business applications
• Prioritize and schedule work; escalate problems to Systems Manager as necessary
• Complete backups and perform scheduled work, such as preventative maintenance, workstation set up, conference room set up, hardware and software systems; , monitor for virus activity;provide computer repairs; and administer the Cisco phone system
• Support database applications used by various Tribal programs
• Update and manage server and computer inventory records as requested by Systems Manager and create domain and email accounts

It is the intent of this job description to highlight the essential functions of the position; however, it is not an all-inclusive list. The incumbent may be called upon and required to follow or perform other duties and tasks requested by his/her supervisor, consistent with the purpose of the position, department and/or the Kenaitze Indian Tribe's objectives.

Working Conditions

Lifting Requirements

• Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Physical Requirements

• Stand or Sit (Stationary position)
• Walk (Move, Traverse)
• Use hands/fingers to handle or feel (Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position)
• Climb (stairs/ladders) or balance (Ascend/Descend, Work atop, Traverse)
• Stoop, kneel, crouch or crawl (Position self (to), Move)
• Talk/hear (Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information)
• See (Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess)
• Pushing or Pulling
• Repetitive Motion

Hazards and Atmospheric Conditions

• Exposure to Dust

OSHA Categories

• Category III - Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid

Equipment and Tools

List Equipment used for job: Computer, Scanner, Fax, Copier, and other computer /network related equipment.

List Tools: Hand tools for working on computers

Drives KIT or Personal Vehicle:

Travel

• Local

Qualifications

Education

• Associate's degree in computer science or a technology-related field, or a combination of education and experience may be substituted for a degree

Experience

• Experience with computer hardware and peripherals, ancillary systems and devices
• Experience with Microsoft Windows Server, Windows 7, 8.1, and 10 operating systems
• Experience with Microsoft SQL and other database systems
• Experience with various storage systems including but not limited to NetApp
• Support of email security and endpoint protection client software

Preferred

• Knowledge of computer & networking technology in both the wired and wireless fields preferred
• CompTIA A+ and Network+; Microsoft MCT, MCSA, VMware VCTAm, VCP, NCDA
• Knowledge and experience working with cultural diversities

License/Certification

• Must have a valid Alaska State driver's license and must remain insurable under the Tribe's policy, or obtain within 90 days of hire

Special Skills

• Working knowledge of various information systems and technology
• Attention to detail in troubleshooting, resolution, and documentation
• Excellent problem-solving and analytical skills
• Effective verbal and written communication skills
• Ability to work independently as well as collaboratively
• Proficiency with Microsoft Office Suite, or obtain within 90 days
• Conducts business in a service-oriented manner that is attentive, pleasant, respectful and kind when dealing with un'ina, visitors, co-workers and others