We’re looking for an experienced Operations Manager who will provide task force support for our properties in Washington DC, Philadelphia, Virginia, and Orlando. This position will be responsible for stabilizing Front Office, Housekeeping, or a combination of both operations during transitionary periods. This position may also participate in the banquet and catering departments as needed. The ideal candidate is dedicated, personable, professional, and communicates well. You will be a leader, passionately inspiring your team to deliver best-in-class service.

This individual is required to reside in either the Washington DC or Philadelphia market. The work and travel schedule will be dynamic, so the ability to be flexible is paramount.

Who We Are

• Passionate - about hospitality and fostering an environment where associates will thrive.
• Culture driven - dedicated to respect, teamwork, an entrepreneurial spirit, and the drive to succeed.
• Unique - we encourage our associates to express themselves and their individual talents. We celebrate diversity and are committed to equity and inclusion.
• Innovators - we are a lifestyle hotel management company that is constantly evolving. We are open minded individuals who embrace change.
• A growing team looking to expand with authentic and genuine individuals who recognize the importance of team engagement.
• Top 10 on Trip Advisor. We have high expectations and standards. It is always about the Guest Experience. We strongly believe in creating personalized and memorable connections, all of the time.
• A company that has a culture of promoting from within.
• Recognized as a Top Workplace in The Washington Post and Philadelphia Inquirer over the past 8 years.

What You’ll Do

• Enter an operation in need of leadership assistance, supporting existing colleagues and strategically setting the department for success during a transitionary period.
• Roll up your sleeves and be prepared to involve yourself in the day-to-day operations, adjusting your schedule if needed to provide support to all three shifts.
• Stabilize and grow the operation; take ownership of your assignment hotel and onboard permeant leaders into the operation.
• Hold yourself and others accountable, leading by example. Set clear expectations and address issues directly.
• Deliver best-in-class guest service and satisfaction by executing against the Modus Ethos, through avenues such as training, survey analysis, feedback, and incentive programs.
• Treat the colleague experience as you would our guest experience. Set your team up for success and understand how to pivot when plans and circumstances change.
• Maintain a positive, supportive environment that drives colleague engagement every day.
• Plan, organize, facilitate, and/or participate in various hotel meetings such as: operations meetings, department meetings, etc.
• Champion employee engagement and promote a collaborative and inclusive environment where all employees are encouraged to speak up and their input is valued.
• Collaborate with shared services partners (marketing, revenue management, people & culture), to maximize performance and engage with companywide initiatives.
• Champion our values, vision, and culture.

What You Bring to the Table

• A minimum of 5 years’ experience working in hotel operations, at least 3 of them have been in a leadership role.
• 2+ years of guest services experience with progressive responsibility. At least 1+ year of housekeeping experience. 1+ year of banquets/catering experience.
• A track record of achieving and maintaining superior results in the guest experience and can articulate the underlying strategies that led to your achievements.
• Passion for hospitality and providing excellent guest service; you naturally connect with colleagues and guests.
• Professionalism, excellent communication, and organizational skills.
• In-depth knowledge of our local neighborhood and city.
• Ability to use the tools of the trade - computers, databases, and property management systems, and be able to train your team to do the same, plus handling funds responsibility and reliably.
• Comfortable with feedback. You know how to accept and give feedback upwards, downwards, and laterally in a professional way.
• A love to inspire and motivate your team while focusing on learning and development, giving, and receiving feedback.
• Knowledgeable in Microsoft Office.
• Open availability required. Must be prepared to work various shifts (7-3pm, 3-11pm, overnight, weekdays, weekends, holidays).

What’s In It for You

• Competitive compensation package, including travel and expense reimbursement.
• Generous health, dental and vision insurance, plus 401K, all available on day 1!
• Comprehensive onboarding and training plan to set you up for success.
• Coaching, feedback, and mentorship to develop your individual role and career goals.
• Leadership courses to improve your personal and interpersonal effectiveness.
• Generous PTO package and 9 paid holidays.
• Opportunities to volunteer and give back to our local communities.
• Paid Parental Leave.
• Tuition reimbursement opportunities – when you grow, we grow!

Non-Negotiables (Our Core Values)

• BE WILDLY PASSIONATE. Inspire others with your thirst for excellence.
• BE CURIOUS. Learn rapidly and eagerly.
• BE INNOVATIVE. Create new ideas that prove useful.
• EMBRACE CHANGE. Remain agile, flexible and nimble to thrive in an evolving world.
• COMMUNICATE. Listen with the intent to understand. Share all relevant information.
• HAVE INTEGRITY. Be honest and straightforward with everyone.
• USE GOOD JUDGMENT. Make wise decisions, even in the face of ambiguity.
• BUILD A POSITIVE TEAM. Learn from one another and help each other to be great.
• SERVE OTHERS. Our guests, community, and each other. Be a part of the bigger picture.
• LIVE 360. Practice work-life balance.

Two more things . . .

As part of an organizational culture that embraces change and progress, this job description does not seek to limit the tasks and responsibilities of the position. Rather, it acts as a springboard for future career and personal development within the property team and entire Modus Hotels’ community.

We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to Modus standards to work. Discrimination based on gender, age, race, religion, national origin, marital status, sexual orientation, disability, or any other characteristic not related to performance, ability or attitude protected by state or federal law, is stupid, disrespectful, bad business and won’t be tolerated. It’s also illegal.

Experience

• 1 year(s): Banquet/Catering
• 1 year(s): Housekeeping
• 2 year(s): Guest Experience
• 5 year(s): Hotel Operations

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)