Do you LOVE ice cream, animals, AND nature?? Do you LOVE working while having fun??

We are looking for highly enthusiastic and reliable individuals to join our Ben & Jerry’s team (located at Smithsonian’s National Zoological Park). The National Zoo is a high- volume, fast paced environment serving family groups, school field trips, summer camps, and tourists to the Washington, DC area. This is a Seasonal position with operation dates from March through October. To be successful in this role, previous customer service experience is preferred. You should also be available to take holiday and weekend shifts occasionally. And ultimately, provide a welcoming environment while ensuring all transactions are ran smoothly to help maximize customer satisfaction and retention.

This position requires a successful federal background check.

Responsibilities

• Greeting and welcoming guests.
• Scooping accurate ice cream portions; and preparing frozen drinks.
• Proper knowledge of ALL menu items/recipes and ingredients.
• Proper knowledge and adherence of Ben & Jerry’s Mission Statement, Smithsonian’s safety and operating standards, and food handling techniques.
• Proper knowledge and completion of Allergens testing.
• Accurate cash handling- collecting payments, issuing correct change/receipts, while operating a Square POS system.
• Upselling products and introducing new items.
• Working on a team to execute and deliver daily/monthly shop goals
• Resolving customer complaints and providing relevant information.
• Maintaining clean and tidy work areas- restocking and cleaning throughout shift and closing. Provide Housekeeping tracking sheets daily.
• Track goals on balance/tracker sheets and report any discrepancies.
• Outstanding customer service approach.
• Environment: Working outdoors, Lifting 15-30 lbs; standing/walking

Requirements:

• Must be available between 8:00 am and 6:00 pm
• Work permit required if under 17 years of age.
• Work experience as cashier/scooper or in a similar role (preferred) WE WILL TRAIN!
• Team oriented
• Customer satisfaction-oriented
• Must pass a federal background check

* We are also looking for Shift Managers to oversee scoop shop operations, including welcoming and serving guests. Some Shift Manager responsibilities include excellent brand/product knowledge, delegating tasks to scoop shop staff, addressing customer queries and ensuring compliance with company standards and safety regulations. If you have excellent organizational and team management skills we'd like to hear from you too! *

Job Types: Full-time, Part-time, Seasonal

Pay: From $17.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Restaurant type:

• Quick service & fast food restaurant

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Washington, DC 20008: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Basic math: 1 year (Preferred)
• Customer service: 1 year (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person

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