Tech Help Student Assistant - Fall '22 Job at State University of New York, Cortland
/Duties
Student staff duties include but are not limited to providing telephone and occasionally face-to-face customer service to our campus community including students, faculty, and staff.
Some of the daily tasks include:
Some of the daily tasks include:
- troubleshooting myRedDragon access
- assisting with password resets
- configuring mobile devices to the SUNY Cortland network
- assisting with Microsoft Office applications
- troubleshooting general hardware and software issues
- gathering the required information to escalate any ticket that the student is not able to resolve on their own.
Days/Hours Needed
Mon-Thu 7:45AM to 800PM
Fri 7:45AM to 5:00PM
Sat 10:00AM to 4:00PM
Sun 12:00PM to 8:00PM
Fri 7:45AM to 5:00PM
Sat 10:00AM to 4:00PM
Sun 12:00PM to 8:00PM
- All tech students are required to attend a full day training session prior to the start of the fall semester, typically the Friday before classes begin.
- A minimum availability of 10 hours per week is required
Campus Location/Bldg.
The Help Center/Memorial Library
Required Qualifications
Eagerness to provide customers with technology help.
Willingness to learn new technologies.
Good written and verbal communications skills.
Experience troubleshooting issues on PCs or Apple computers.
Experience troubleshooting issues on smart Phones
Willingness to learn new technologies.
Good written and verbal communications skills.
Experience troubleshooting issues on PCs or Apple computers.
Experience troubleshooting issues on smart Phones
Preferred Qualifications
Experience using SUNY Cortland web-based applications (i.e., Outlook Web Access email, Microsoft Office 365, Blackboard, and myRedDragon)
Intermediate or advanced knowledge of PC and/or Apple Computers.
Intermediate or advanced knowledge of iPhone (iOS), Android, and/or other smart phones/tablets.
Experience working with multiple web browsers.
Experience with troubleshooting network connectivity issues
Experience using Microsoft Office Suite (i.e. Word, Excel, PowerPoint).
Intermediate or advanced knowledge of PC and/or Apple Computers.
Intermediate or advanced knowledge of iPhone (iOS), Android, and/or other smart phones/tablets.
Experience working with multiple web browsers.
Experience with troubleshooting network connectivity issues
Experience using Microsoft Office Suite (i.e. Word, Excel, PowerPoint).
Physical Demands
Special Conditions for Eligibility
Contact Name(s) & Email(s)
Peter Dawes
Peter.Dawes@cortland.edu
Peter.Dawes@cortland.edu
Salary Grade
B-$15.00/hr
Salary
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