COVID-19 has not stopped us, NO layoffs, NO shutdowns, and YES, we are hiring!

This is an exciting opportunity with an essential technology company! We are involved in the judicial process and during this crisis have been helping the court systems throughout the US to initiate a virtual court process while maintaining our Constitutional rights.

CourtSmart Digital Systems is immediately recruiting an additional Tech Support Specialist. We are looking for a dynamic, self-starter with excellent organizational and communication skills; to handle day-to-day tasks in a professional manner with the ability to effectively manage deadlines and expectations. CourtSmart Digital Systems, is a leading developer of digital audio/video recording technology for government venues offering an exciting, secure future for the right candidate who is up for the challenge.

We are currently looking to hire a full-time Tech Support Specialist at our conveniently located office in North Chelmsford, MA close to the intersection of Rt 495 and Rt 3. This is an onsite position. No remote. We offer an excellent work environment, great location, competitive compensation and good benefits including health, dental insurance and a 401K match plan.

Job Duties Include:

• Configuring Dell and HP servers and workstations to operate our digital recording (audio/video) systems including network and database components
• Complete Quality Assurance checks for CourtSmart system installations
• Installation of CourtSmart's hardware and software at customer locations
• Documenting site and support issues
• Training technical and non-technical end-users in the operation of CourtSmart
• Provide high-level support to customers both in-house and onsite via phone and remote connectivity
• Troubleshoot customers' technical issues/escalate to Application Development as needed
• Testing new software releases including beta and service packs
• Researching technologies and products that benefit CourtSmart and support our business strategies

Minimum Requirements:

• Strong networking knowledge including TCP/IP, DNS, FTP, & SMTP
• Technically proficient with the latest versions of Windows Server, MS SQL and troubleshooting these products
• Professionalism: Attention to detail, follow-up, and using good judgment is paramount
• Strong written and verbal communication skills, accurate documentation is very important
• Strong troubleshooting and diagnostic skills
• Some knowledge of audio/video signal flow a plus
• Ability to multi-task and manage projects start to finish for installations you are assigned.

When possible again, this position involves traveling (up to 25%) throughout the United States, Canada, Bermuda and Europe working with various courts (all levels), police agencies and legislative bodies. This position requires the ability to pass background criminal checks through local and federal agencies as needed. Must be able to obtain a valid passport.

CourtSmart Digital Systems is an equal opportunity employer.

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Schedule:

• Day shift

Ability to commute/relocate:

• North Chelmsford, MA 01863: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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