CUSTOMER SERVICE AGENT "TECHNICAL SPECIALIST" WORK FROM HOME

WHY WORK FOR SAVILINX?

At SaviLinx, we help people! People just like you. It is not just our job; it is our mission! As a Customer Service Agent I, you will greet and support our customers over the phone, via email and text. If you are detailed-oriented, enjoy working in a fast-paced environment and enjoy helping others we would love to speak with you!
Founded in 2013, we have an amazing story! SaviLinx is a Women Owned and HUBZone certified business that has been listed on the Inc. 5000 list of fastest-growing companies in 2017, 2018, 2019, 2020 and 2021!

JOIN THE SAVILINX FAMILY AND YOU’LL ENJOY:

• Full time, benefit eligible positions.
• Employee benefits include Medical, Dental, Life, Vision, 401(k) with company match, Pet Insurance and generous paid time off.
• Very competitive wages and additional pay for performance.
• 100% Paid Training.
• Opportunities for advancement and professional development.

OVERVIEW:

The Customer Service Agent I is responsible for supporting one or more clients with technical-related customer inquiries and support while demonstrating our core values. This position also updates the Company or external database(s) with all appropriate information. This position supports all quality assurance efforts and Program criteria, while dialing out, taking inbound calls, and email.

OUR GUIDING PRINCIPLES:

• Make every interaction Count
• Act with Respect and Integrity
• Demonstrate Passion for Continuous Improvement
• Be Worthy of Trust from all Stakeholders

ESSENTIAL FUNCTIONS:

• Demonstrates ability to work in accordance with the SaviLinx Guiding Principles.
• Resolves customer’s inquiries and concerns in accordance with the client and company policies.
• Provides customer support through email, text, and phone calls.
• Follows strict work instructions and SOPs that may vary.
• Adapts to continual changes to work instructions and procedures as needed.
• Meets expectations for all balance scorecard metrics; demonstrates improvement over time.
• Follows proper escalation procedures for unsolved customer requests.
• Maintains productivity in accordance with support program and company standards.
• Attends and participates in team meetings and required training sessions.
• Provides mentoring to other CSRs as needed.
• Follows all safety, ethics, human resources and security policies and procedures.
• Regular and consistent attendance is an essential function of the job.
• All other duties as assigned.

SUPERVISORY RESPONSIBILITY:

No supervisory responsibility.

EXPECTED WORKDAYS/ HOURS:

This position requires full, flexible availability including evenings and weekends as needed.

QUALIFICATIONS:

• High school diploma or general education degree (GED); and one-year related experience and/or training; or equivalent combination of education and experience.
• Excellent Verbal and Written Communication Skills.
• Attention to Detail.
• Adaptability.
• Must be able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Must be able to draft routine reports and correspondence.
• Must be able to speak effectively before groups of customers or employees of organization.
• Must be able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Must be able to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Must be able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Must be able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

EQUAL EMPLOYMENT OPPORTUNITY

SaviLinx, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

EOE/VETERAN/DISABLED

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

COVID-19 considerations:
This is a work from home opportunity. You must live within the state of Maine.

Application Question(s):

• Do you live in the state of Maine?

Work Location: Remote

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