JOB SUMMARY:

You are passionate about learning, have a strong track record in technical writing and product documentation, and have solid experience in breaking down complex concepts into easily digestible chunks. You are a strategic thinker, an enthusiastic educator, and you enjoy working with technology and the people who build and use it. A successful candidate will be able to: develop and publish product documentation focused on educating both internal and external users of new product features, and to work with those constituents to develop a strong pipeline of new content ideas to continuously improve our documentation set.

The Technical Writer, as a member of Enterprise Learning, will produce content for a robust learning ecosystem. The developed content will be used by a diverse base of end users such as customers, partners, developers, and staff. You will work closely with the Product Managers, Software Engineers, and Professional Services to deliver content both within and across product release cycles.

RESPONSIBILITIES:

• Plan, research, organize, write, and edit software documentation for multiple audiences.
• Interview subject matter experts to gather information.
• Understand Fonteva software, product updates, and customer requirements.
• Research Fonteva product features, functionality, and updates to determine scope of work for assigned projects.
• Research technology concepts, products, and services.
• Write clear, well-structured documentation based on feature-requirement specifications.
• Work both independently as well as part of a team with management.
• Review and revise existing content to incorporate product updates and enhancements.
• Produce screenshots, flowcharts, and other graphics.
• Conduct peer review and provide input on documentation design and implementation.
• Participate in process improvement activities related to content development and delivery.
• Regularly work with the various stakeholders consuming knowledge content to ascertain its effectiveness and identify areas for improvement.

REQUIREMENTS:

• A Bachelor’s degree in a related field and 2+ years of experience as a Technical Writer or similar occupation that includes writing user guides and online training and help systems.
• Good organization and time management skills; self-starter and able to meet tight deadlines.
• Technical aptitude, ability to quickly learn how to use products and tools, and enthusiasm for technology.
• Solid knowledge of the software documentation process from design to commercial release, using industry best practices.
• Knowledge of the Software Development Lifecycle (SDLC).
• Experience learning, using, and writing about CRM, e-Commerce, or accounting applications a plus.
• Attention to detail, with excellent proofreading/editing, writing, and verbal communication skills.
• Experience working with cross-functional and remote teams, and across product development lifecycles.
• Ability to work effectively under pressure and in a fast-paced, dynamic, team-oriented environment.
• Ability to produce documentation from feature requirements, wireframes, and meetings with various subject matter experts.

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 9 company paid holidays
• 6 weeks paid parental leave

Salary Range

US Remote: $55,000 – $ 65,000.00 USD per year

Togetherwork is a family of entrepreneurial businesses providing online dashboard solutions (SaaS) to groups and organizations for management, administration, and payments. Its purpose is to help these businesses grow, become more efficient, increase revenue, and provide excellent service to their members and constituents.

Togetherwork’s business lines provide software and payment solutions to a range of groups, including associations, fraternal organizations, museums, nature centers, pet services, universities, and zoos.

At Togetherwork, we are building the leader in Group Management Software and Payments by bringing together companies that connect people with the institutions most important to them. Our group of innovative companies are best-in-class in their respective verticals with strong management teams and commitment to customer service. When you start here, you will find yourself in an environment that is exciting, motivating, challenging, and fun. https://togetherwork.com/solutions/

Fonteva, a salesforce partner since 2010, is the leading provider of membership, events, and eCommerce solutions built on salesforce platform. https://fonteva.com/

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Experience:

• Technical writing: 2 years (Required)

Work Location: Remote

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