Who we are:
We are Questeq and we stand for quality. Our technology teams possess the tools to make a real impact. Working with schools is our niche, making positive cultural changes towards digital transformation is our mission. We bridge the gap between technology and curriculum, which drives innovation in the classroom. Imagine what a school can accomplish where every student has the latest technology and is provided the means for total utilization. That is Questeq.
What you will be doing:
The Technology Coordinator will join thetalented team located at the School at McGuire Memorial. As the Information Technology Coordinator, you will be the primary interface between Questeq and the educational organization and responsible for managing the overall Questeq education technology delivery model. Welcoming and warm, The School at McGuire Memorial is a place where students thrive. The school is licensed as a Private Academic School, providing individualized special education services for students ages 3 to 21 who have multiple disabilities or who are on the autism spectrum.
Essential Functions:

• Oversees and executes the onsite day to day IT technical support and network operations

• Improves network, desktop hardware and software processes and supports critical educational strategies

• Works with Questeq and the school’s administrative team to achieve the educational organization and Questeq IT goals

• Manages and tracks call ticket queue, ticket documentation and time to close metrics

• Analyze ticket information and identify productivity improvements

• Identify opportunities to eliminate ticket causes

• Identify opportunities for remote resolution

• Works with Questeq administrative staff within the Front Line and Infrastructure Services departments

• Supervises the system-wide inventory of IT technology assets as defined between the educational organization and Questeq Aids Questeq by identify technology infrastructure current and future needs.

• Assists with recommending technology improvements

Knowledge and Skill Requirements:

• Industry certifications preferred

• Strong Customer Service and Communication Skills

• Associates degree in IT technology related field

• Solidtechnical background

• Experience with leadership & vision

• Experience with strategic planning - would be awesome

• Experience with team building a plus

• Experience with IT Management - preferred

• Familiarity with communication and business systems management

• Criminal background checks required

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

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