Technology Help Desk Representative Job at Carter Lumber
Overview: A Carter Lumber Help Desk Representative is responsible for the support of all technology by providing day-to-day technical support to employees. A strong belief in the mission and goals of the company are necessary to this position.
Requirements
- Strong project management skills, excellent communication skills and ability to prioritize
- Ability to analyze, troubleshoot and provide recommendations to solve problems
- Proficient knowledge in Microsoft Office, including Word, Excel, Access, PowerPoint and Outlook
- Able to interact within a team environment
- Effective oral and written communication skills
Responsibilities
- Technology Support
Provides day-to-day technical support to employees by identifying and troubleshooting problems. Assists in testing of new programs. Supports problematic software and hardware issues reported by users. Provides and implements timely resolution to all system and technical issues.
- Communication
Must be able to communicate with employees and outline the specifics of the problem in order to determine best solution.
Physical Aspects
- Ability to spend long periods of time on the phone
- Ability to type
Equipment Used
- Personal computer and various software and hardware
- Copier, fax machine and other office equipment
- Computerized cash register system (P.O.S.)
Reporting Relationships: A Help Desk Representative reports to the Help Desk Supervisor. No positions report to a Help Desk Representative.
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