We are African Ancestry

This is a fantastic opportunity to join a team of seasoned professionals at African Ancestry (https://africanancestry.com/) – take a look at our website. We are a company that helps expand the way people view themselves and the way they view Africa!

Founded in 2003 by Dr. Rick Kittles and Dr. Gina Paige, African Ancestry (https://africanancestry.com/) is the world leader in tracing maternal and paternal lineages of African descent having helped more than 1,000,000 people re-connect with the roots of their family tree.

Job Summary

African Ancestry (https://africanancestry.com/) is looking for a Technology Operations Manager to manage and coordinate information technology operations of the company to ensure delivery of timely and effective technology services.

Essential Functions

• Design, implement and manage standard operating procedure for company's technological interactions
• Must have ecommerce experience
• Maintain software used by all team members and vendors
  • Implement updates as necessary
  • Act as troubleshooting resource
  • Identify ways to improve team functionality using software
• Work closely with Marketing to develop and maintain:
  • Audience Transaction Platforms
  • Audience Data Platforms
  • SMS and Email Marketing Software
• Work closely with Data Analytics to develop and maintain:
  • Data Management & Migrations Systems
  • Current systems
  • Phase out legacy systems

• Provide periodic team training on new features and programs
• Communicate with engineers as needed and monitor tasks and their progress
• Work with Customer Operations Manager in order and fulfillment
• Make recommendations to improve technology infrastructure
• Other assigned duties

Required Skills & Abilities

• Practical problem solving, attention to detail, ability to work under deadlines, strong multi-tasking, highly organized
• Excellent verbal and written communication skills
• Must have proven experience with all Microsoft Office products, especially Word, Excel, PowerPoint, and Access
• Self-starter who takes initiative to identify and address issues and areas of improvement and can work independently.
• Proficient in Microsoft Office Suite or similar software.

Education & Experience

• Bachelor's degree in an appropriate area of specialization (IT, engineering, or related field) or commiserate experience.
• At least 2 – 5 years of related experience preferred.

What is in it for you?

• Wonderful team of seasoned professionals
• Remote/hybrid work schedule
• Paid time off
• Holiday leave
• Parental leave
• Medical and dental insurances, 50% employer paid
• A chance to know and to grow

What you need to know:

• Resume or curriculum vitae required
• Cover letter to include “why or how you are passionate about the African Diaspora and why you are the person for this role, and salary expectation required

African Ancestry is an equal opportunity employer committed to the strengthening of a diverse workforce