Technology Support Analyst Job at Morgan Lewis
Morgan, Lewis & Bockius LLP, one of the world’s leading global law firms with offices in strategic hubs of commerce, law, and government across North America, Asia, Europe, and the Middle East, is seeking to hire a Technology Support Analyst to provide support of desktop/laptop computer systems of a moderate to complex nature to ensure end-user productivity and efficiency.
Reporting to the IT Manager, The Technology Support Analyst will use advanced troubleshooting techniques to provide accurate, timely and creative resolutions to end-user and local-office technology-related issues and will provide recommendations for the use of technology in supporting practice-group needs. In addition, the Technology Support Analyst serves as a liaison between software and hardware engineers within IT (including the Help Desk) and the end user community.
This position will reside in our San Francisco, California office and is required to be onsite five (5) days a week.
Key responsibilities include:
-
Provides Level 2 support for practice-group-specific hardware and software
-
Responds to end-users and clients on technology-related issues and questions
-
Maintains tickets, informs users about the process and advises relevant persons of actions taken, while meeting SLAs
-
Performs software installations and upgrades, where necessary, and responds to and documents situations where standard procedures failed with software or hardware installations or upgrades
-
Writes technical articles for the internal knowledge base on identified issues, resolutions and workarounds and on locally managed applications
-
Performs detailed problem analysis and documents issues and resolutions related to software or network issues and works with Level 3 software and hardware engineers when an issue needs to be escalated
-
Supports Practice Support technologies, including applications, temporary war rooms, and trial sites in remote locations
-
Provides Mobility support and advanced troubleshooting for approved devices
-
Performs routine maintenance of servers and applications and maintains voice and LAN connections in closets and jacks
Experience and qualifications:
-
Associate’s degree in a related field and a minimum of 3 years of professional experience in hardware and software support at a professional-services organization.
-
Prior experience with Windows 10, Office 365, iManage, Workshare Professional and MS Teams required
Qualified candidates must apply online by visiting our website at
www.morganlewis.com
and selecting “Careers.”
#LI-DY1
For positions in San Francisco, CA, the salary range for this job posting is:
$71,815.00 - $114,904.00.
The base salary or hourly wage range for this position will be determined during the interview process and will vary based on multiple factors, including but not limited to prior experience, relevant expertise, current business needs, and market factors. The final salary or hourly wages offered may be outside of this range based on other reasons and individual circumstances. Additionally, salary or hourly wages may be only part of the total compensation package. The total compensation package for this position may also include a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, the employee will be in an "at-will position" and the firm reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, firm or individual department/team performance, and market factors.
Morgan, Lewis & Bockius LLP is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law.
Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.
California Applicants: Pursuant to the California Consumer Privacy Act, the following link contains the Firm's California Consumer Privacy Act Privacy Notice for Candidates which explains the categories of personal information that we collect and the purposes for which we use such personal information.
CCPA
Privacy Notice for Candidates
Morgan Lewis & Bockius LLP is also an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
If you are interested in applying for employment with Morgan Lewis and need special assistance or accommodation to use our website or to apply for a position, please call or email the following contacts:
- Professional Staff positions: Please call 888.534.5003 or email
talent.acquisition@morganlewis.com
- Lawyer/Summer Associate positions:
firmattorneyrecruiting@morganlewis.com
Morgan, Lewis & Bockius, LLP reasonably accommodates applicants and employees who need them to perform the essential functions of the job because of disability, religious belief, or other reasons protected by applicable law. If you believe you need a reasonable accommodation during the application process, please contact Karen Queen-LeBoo at
karen.queen-leboo@morganlewis.com
.
Please Note :
caminobluff.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, caminobluff.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.