Patient focused, community oriented, conveniently located and equipped with technology that rivals the nation’s most prestigious healthcare systems, Hackensack Meridian Health Mountainside Medical Center offers a comprehensive and growing array of services delivered by caring and highly skilled medical professionals. We’re proud of the therapeutic and administrative upgrades we have made. Mountainside Medical Center has been serving Montclair and its surrounding New Jersey communities since 1891. The physicians, nurses and volunteers who are a part of the Mountainside family are your friends and neighbors. We're your community, your hospital and team, working hard for you.

Hackensack Meridian Health Mountainside Medical Center is proud to continue to provide world-class health care services in a community setting. Our 365 bed medical center has successfully transitioned from a stand-alone facility to being part of Hackensack Meridian Health, the most comprehensive and truly integrated network in New Jersey. Mountainside is a joint venture between Hackensack Meridian Health and Ardent Health Services, one of the country’s leading private hospital management companies.

The Operator is responsible for answering phones in a courteous manner, directing individuals to the correct department/individual and answering any property information questions.

• Answer telephone calls in a clear and concise manner and provides necessary information in a courteous and professional manner
• Advance callers to appropriate destination numbers
• Process patient requests through computerized telephone system, for installation of patient telephones
• Disconnect telephone service determined by IBM daily discharge list
• Initiate opening and closing of patient’s phones according designated time of service
• Enter required data in various computerized voice/data systems
• Telephones patients to inform them of telephone service and dialing instructions
• Respond in a timely and professional manner to various emergency alarm systems and notifies designated personnel. In addition, announces emergency codes over paging system in a calm, clear professional manner
• Demonstrate effective oral communication skills
• Monitor lists of all current on-call emergency services and maintains correct beeper and home phone numbers
• Understand all disaster plan policies and procedures and is able to implement all necessary responses accordingly
• Follow the instruction and guidance given By the Director of Communication
• Inform Director of all patient or staff complaints or concerns
• Perform any and all other duties as assigned

• High School Diploma or GED required
• Computerized data entry experience a plus
• A proven record of excellent verbal communication skills

• Competitive pay
• Medical, dental, and vision insurance
• 401k with Company match
• Company paid basic life insurance and long term disability coverage
• Generous paid time off, including an additional extended illness bank
• 6 Paid Holidays
• Tuition Reimbursement
• Advancement and career development opportunities