Telepharmacist - Call Center Job at CarepathRx
CarepathRx transforms hospital pharmacy from a cost center into an active revenue generator through a powerful combination of technology, market-leading pharmacy services and wrap-around services.
Job Details:
The Telepharmacist serves multiple hospitals, in multiple states, using technology to maximize the cognitive contributions of clinical pharmacists to quality patient care. The Telepharmacist actively engages with clinicians to enhance the performance of care teams and improve outcomes. The Telepharmacist reviews and approves medication orders, conducts clinical interventions as appropriate, and documents all actions in accordance with the policies and procedures of both PipelineRx and its hospital clients.
Work Location
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Call center office in the Las Vegas, NV area or Denver, CO area.
Compensation
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Hourly wage plus differential for working in the call center.
Shifts
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Variable - primarily evening/overnight shifts and rotating weekend shifts.
Responsibilities
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The Telepharmacist performs telepharmacy duties as required and defined in the company SOP and reports directly to the Regional Manager. The Telepharmacist will be responsible for providing telepharmacy services for multiple clients and learn multiple pharmacy information systems (PIS’s). The Telepharmacist will obtain multiple state licenses. They will prioritize, assign, and evaluate the work of assigned clients; maintain accurate records and document actions taken; maintain confidentiality of information, including HIPAA; understand and interpret the laws, regulations, and policies governing the pharmacy operation.
Performance Objectives
Telepharmacy
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Successfully perform telepharmacy services to assigned clients including remote order entry, order verification, drug verification, and counseling (when required).
Communication
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Provide leadership, vision, development, and implementation of telepharmacy goals as relayed by the Regional Manager.
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Foster a company culture that emphasizes quality, continuous improvement, and high performance as directed by PipelineRx.
Clinical Excellence
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Strive to continually improve the practice of pharmacy in a remote telepharmacy setting.
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Practice pharmacy in a proactive manner and follow policies and procedures as contracted with client.
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Provide drug information to clients by answering all drug related questions and give clinical therapeutic recommendations. Questions can be, but are not limited to, drug indication, drug dosage as it relates to renal/liver function or medical condition, drug interactions, drug-drug compatibilities, or drug infusion.
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Specific for inpatient, the pharmacist should have working knowledge of (but not limited to) IV fluids, admixture, TPN, narcotic/cardiac drips, IV antibiotics, and chemotherapy.
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Be knowledgeable of special age related medical conditions. Important considerations such as (but not limited to): pediatric, geriatric, pregnant/nursing, renal/hepatic impairment, and HIV patients.
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Have a working knowledge of, but not limited to: disease state management, drug-drug interactions, drug-nutrient interaction, drug-disease interaction, drug allergies, appropriate dosing by age, renal, or liver function, recognized therapeutic duplications, and be able to give clinical recommendations for medical conditions or disease states.
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Counsel patients, nurses, and medical staff on proper use of medications.
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Collect and analyze data, draw conclusions, and make recommendations.
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Investigate and take appropriate actions(s) to resolve any medication variances to Director of Quality Services within 48 hours of notification.
Operational Excellence
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Learn multiple hospital pharmacy information systems.
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Obtain multiple state licensures.
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Maintain accurate records and document actions taken by logging orders and interactions with physicians and nurses, including all recommendations made to the clients’ staff in the PLRX system during shift and completed in its entirety by end of shift.
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Communicate effectively, both orally and in writing, with fellow medical professionals and patients.
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Develop harmonious professional relationships with PipelineRx clients and staff.
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Provide timely responses to company communications.
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Understand, interpret, explain, and comply with laws, regulations, and policies governing pharmacy operations.
Technical Excellence
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Provide preliminary technological troubleshooting during breakdowns.
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Work simultaneously with VPNs, various pharmacy information systems (PIS’s), as well as automation systems and basic computer programs such as Microsoft Office, Snagit, etc. to provide quality care to the clients.
Training and Development
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Coordinate with Regional Trainer to initiate and complete all new hire or new client training processes and objectives including, but not limited to policies, procedures, software, PIS updates, etc.
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Participate with ongoing training (e.g., clinical, PIS, or policy updates) as necessary in collaboration with regional trainer.
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Maintain access codes, licenses, and reciprocity as required for position.
Productivity
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Strive to achieve and maintain company productivity metrics.
Qualifications
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Degree in Pharmacy (B.S Pharmacy or PharmD.)
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2+ years’ experience in a hospital inpatient preferred
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Valid Pharmacist license issued by the governing State Board of Pharmacy
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Willingness to reciprocate Pharmacist license to multiple states.
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A working knowledge of formulary polices, pharmacy and therapeutics policy and procedures
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Effective communications skills, both written and verbal
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Speak and understand English
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Demonstrated ability to manage a team
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Demonstrated customer service skills
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Working knowledge of client/server applications
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Proficiency with office technology tools, to include MS Office 2000 or later (esp. Excel and Word), Google Drive, internet, and email
CarepathRx provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants encouraged to confidentially self-identify when applying. Local applicants encouraged to apply. Drug-free work environment. Must be eligible to work in this country.
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