MINIMUM QUALIFICATIONS:
A) Graduation from high school or possession of a high school equivalency diploma and one (1) year of office clerical experience involving responsibility for answering a telephone, taking messages and similar duties; or:

B) Three (3) years experience as a telephone operator, switchboard operator of office clerical experience involving responsibility for answering a telephone, taking messages and similar duties; or:

C) An equivalent combination of training and experience as defined by the limits of (A) and (B).

NOTE: Verifiable part-time and/or volunteer experience will be pro-rated toward meeting full-time experience requirements.

TYPICAL WORK ACTIVITIES:
Operates a computerized telephone system;

Staffs lobby reception desk; greets visitors and directs them to appropriate staff member, department/section and initiates a routing slip when required;

Directs patients to their destination;

Relays incoming, outgoing and inter-office telephone calls;

Makes long distance calls; maintains log of international calls;

Operates public address system, paging system or other communication systems;

Maintains log of healthcare emergency codes;

Consults emergency contact information;

Provides reports of calls and codes;

Uses Meditech to locate patients;

Enters information into patient transport system;

Prepares daily spreadsheet of services and on-call physicians;

Sends faxes;

Assists with providing information and documentation to the public;

Provides pagers and language phone and maintains record of distribution;

Maintains a current directory of personnel, patients or frequently used numbers;

Stamps, sorts and post out-going and incoming mail;

Assists with routine clerical duties when volume of calls permit.

IN ADDITION, IF ASSIGNED TO THE SKILLED NURSING FACILITY:
Monitors closed-circuit television and alerts security or other appropriate staff to possible problems;

Responds to, announces and alerts security or other staff of wandering residents, fire, alarms, etc;

Accepts package deliveries during non-business hours;

Sorts incoming mail on Saturdays, gives mail to pre-approved residents;

Provides general information regarding facility programs and events.

FULL PERFORMANCE KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS: Good knowledge of the operation of a computerized telephone system and proper techniques of placing and receiving telephone calls; good knowledge of organization and functions of the department assigned to; working knowledge of office terminology, procedures and equipment; working knowledge of hospital codes; ability to speak clearly and distinctly in a well modulated and pleasant voice and to use correct grammatical construction and choice of words; ability to maintain simple clerical records neatly and accurately; ability to use computer keyboard and business office systems; ability to understand and follow simple oral and written instructions; ability to get along well with others; tact; courtesy; neat appearance; initiative; resourcefulness; independent decision making; physically capable of performing the essential functions of the position with or without reasonable accommodation.

DISTINGUISHING FEATURES OF THE CLASS: The work involves operating a computerized telephone system at the Erie County Medical Center Corporation. The incumbent performs routine work, relaying incoming, outgoing and inter-office calls. The extent of duties varies with the type of communication system in use. Work is performed under the general supervision of a higher level employee in accordance with established procedures. Does related work as require.

Location: Erie County Medical Center · Switchboard
Schedule: Full Time - FT, Evening Shift, 11a-7p_ rotate w/ends


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