Position Purpose

Upholds the Credit Union’s mission of “Doing the Right Thing” by ensuring the quality and efficiency of service delivered by the teller line. Supervises employee performance in, and the daily operation of, the teller area. Assists members in person, through drive-ups, or by telephone, providing a broad range of Credit Union information. Promotes an enthusiastic quality service and sales orientation and builds relationships with our members utilizing member advocacy.

Essential Responsibilities

• Completes teller schedules to maintain proper staff coverage. May work with other supervisors to provide adequate staffing.

• Supervises the work flow of the teller area. Assigns, directs, coordinates, and receives the work of the staff assigned. Provides guidance and motivation to the staff as needed, specifically in meeting individual and organizational goals.

• Researches and follows up on member complaints.

• Performs the principal duties and responsibilities of a teller or lead teller as the need arises, as outlined in the respective job descriptions.

• Processes NSF, missing endorsement, and other returned items for the branch. Performs audits on cash drawers.

• Ensures the cash vault and coin machine are balanced daily. Responsible for verifying the currency order has been placed.

• Summarizes daily work, including check recap, verifying cashier’s checks, checking GLs, etc. Performs these duties or is responsible for cross-training employees to assume them.

• Develops the teller line staff, including establishing member advocacy objectives, overseeing training and cross-training, completing annual performance appraisals, recommending salary adjustments and promotions, and directing monthly staff meetings. Encourages employee participation in the incentive program.

• Interviews and selects new staff members with the Branch Manager.

• Performs miscellaneous duties, including but not limited to auditing teller drawers, responding to security alarms, maintaining a supply of postage and corporate checks, reviewing time cards, sorting the branch run, routing correspondence, ensuring the branch stays clean, maintaining branch marketing (large bulletin boards); etc.

• Builds quality relationships with our members through member advocacy.

• Ensures the safety of the staff.

• Understands and enforces policies and regulations.

Necessary Experience and Qualifications

• Ability to read, write, and comprehend detailed and sometimes technical instructions, short correspondence, and memos and the ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals as normally acquired through completion of a high school education.

• Ability to operate an on-line computer terminal (including a good working knowledge of the core computer system, document archive software, Microsoft Word and Excel, and e-mail), coin processing machine, and adding machine as normally acquired through a basic course or one to three months of on-the-job experience.

• Comprehensive knowledge of the products, services, and procedures needed to process transactions as normally acquired through three to six months of on-the-job experience, plus a detailed knowledge of the Teller Supervisor function as normally acquired through six to twelve months of on-the-job experience.

• Ability to concentrate and pay close attention to detail for over ninety percent of work time. Must be able to closely examine documentation and currency. Requires a high degree of accuracy.

• Analytical ability necessary to research and resolve member and teller problems and determine the appropriate course of action in unique situations. Accurately assesses employee performance.

• Interpersonal skills necessary to deal effectively and efficiently with a diverse group of members and employees in high-stress situations. Requires substantial communication/ listening skills to supervise new and existing employees and deal diplomatically and effectively with sensitive situations. Demonstrates good motivation and delegation skills.

• Ability to exercise a high degree of independent judgment when supervising employees and addressing member or work area problems. Demonstrates consistent leadership traits and supports overall business objectives.

• Ability to develop staff by mentoring and/or cross-training employees.

Work Environment and Physical Requirements

• Office environment with moderate level of noise.

• Minimal lifting of up to 25 pounds.

• Frequent use of telephone, copier, computer, fax machine and other office machines.

• Prolonged sitting or standing.

• Frequent mental and visual concentration.

• Occasional travel for training, meetings, and assisting other branch locations.

The above statements are intended to describe the general nature and level of the work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, or requirements.

Capital Credit Union is an Equal Opportunity Employer. We participate in E-Verify. Click the Learn more about Capital Credit Union link below for more information, as well as information on employee rights under the Family Medical Leave Act and the Employee Polygraph Protection Act.