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Responsible for the care, removal, and transport of deceased. Safely and courteously drives company owned vehicles. Professional appearance required when in contact with families.

RESPONSIBILITIES

Removal

• Safely drives company owned professional vehicles to perform “first call” removals of deceased in accordance with local and state laws as well as company policies and procedures
• Follows processes for chain-of-custody, paperwork, and deceased identification
• Cooperates with first responders, Coroner, hospital staff, or Senior Living facility and accommodate their processes and procedures
• For home removals, courteously and professionally interacts with bereaved family members; exhibits sensitivity to environment; minimizes conversation. Follows company procedures in removing soiled garments, bedding, or other materials; leaves a warm and courteous first impression
• Enters deceased information into proprietary software according to company procedures
• Transports caskets to airports, care centers, or funeral homes; assists with moving caskets

Vehicle Maintenance

• Maintains personal protective equipment, removal supplies, and cleaning products in vehicles
• Identifies vehicle operating issues to management

Expectations

• Learning to apply knowledge and skills to the business environment. Works under guidance with work peer reviewed for accuracy, quality, and coaching. Completes routine work following established procedures and complying with regulations and policies; escalates non-routine issues for assistance. Consistently applies procedures, regulations, and policies producing compliant and efficient results. Exhibits accountability for work and behaviors.
• Takes the initiative to discuss assignments, expectations, priorities and deadlines as well as seek guidance and coaching from manager. Adjusts effectively to work within new work structures, processes, requirements, or cultures.
• Job descriptions highlight key responsibilities and minimum qualifications. A job description is not a list of all-inclusive job functions, duties, or tasks. Incumbents typically perform additional responsibilities. Associates are required to comply with the Associate Handbook.

MINIMUM Requirements

Education

• High School Diploma or GED

Licenses

• Valid state driver’s license with an acceptable driving record

Experience

• Work experience utilizing customer service skills preferred

Knowledge, Skills and Abilities

• Bilingual proficiency speaking is a plus
• Basic computer skills
• Cognitive ability including reasoning, comprehend ideas, learn quickly, learn from experience, and appropriately apply learning to new situations.
• Must have a positive attitude, a drive to continually advance your understanding of the industry and business, and is highly self-motivated
• Ability to build professional and trusting business relations within the team
• Professional written and verbal communication skills
• Willingness to work in the death industry
• Available to work nights, weekends, and overtime

Work CONDITIONS

Work Environment

• Work indoors and or outdoors during all seasons and weather conditions
• Local and/or multiple location traveling required
• Comply with Field dress code policy

Work Postures

• Sitting continuously for many hours per day, up to 6 hours per day
• Climbing stairs to access buildings frequently

Physical Demands

• Physical effort requiring manual dexterity is required, includes paperwork, computers and phone usage
• Lifting up to 300 pounds with additional resources; pushing or pulling wheeled objects up to 400 pounds

Work Hours

• Working beyond “standard” hours as the need arises

Postal Code: 33064

Category (Portal Searching): Operations

Job Location: US-FL - Pompano Beach

Job Profile ID: R00246