bout ACG
AAA - The Auto Club Group (ACG) is the second largest AAA club in North America, serving more than 14 million members across 14 U.S. states, the province of Quebec, Puerto Rico, and the U.S. Virgin Islands.

For over 100 years, AAA has provided safety, security, and peace of mind. ACG advances AAA’s mission by providing a full suite of products and services to millions of AAA Members, from roadside assistance to insurance to travel support. We pride ourselves on always being there when you need us, delivering the highest level of customer service and value to each and every member. We seek to be a trusted ally—on the road and throughout life’s journey.

AAA - The Auto Club Group belongs to the national AAA Federation, which is committed to improving the lives of our combined 60 million members across North America

Compensation
The Auto Club Group offers a competitive compensation and benefits packages including a base salary with performance-based incentives; medical/dental/vision insurance, 401(k), generous time off, a complimentary AAA Membership and much more!

Responsibilities

Job Description

I. Position Description

Primary Duties and Responsibilities (details of the basic job functions):

Establish and grow mutually beneficial relationships with AAA Members to maximize their member experience and use of AAA benefits, leading to profitable sales, revenue growth and repeat Travel bookings.

Achieve assigned travel, membership, and credit card sales goals.

Sell cruises, tours, hotel accommodations, air travel, car rental, travel insurance, AAA credit cards, AAA memberships and related travel products and services.

Prepare complex and/or large scale domestic and international travel packages.

Complete reservations and advise clients regarding documentation requirements.

Make necessary travel arrangements (i.e. reservations, collect money, and process documents).

Receive and champion customer concerns through to resolution.

Enter company travel sales data into CRM system in accordance with company guidelines.

Follow up post-travel to confirm client satisfaction while building sustainable relationships.

Ask for referrals, build and grow a book of client business by utilizing the AAA ACG lead system.

Earn client business and loyalty by advising them on the best value, location, and mode of travel to meet their requirements and exceed expectations while building a trusted, mutually beneficial relationship.

Proactively re-engage past clients on an annual basis to discuss, plan and sell future bookings.

Proactively learn and utilize AAA ACG digital and communication technologies to achieve objectives.

May monitor travel system performance and notify management regarding concerns while suggesting ideas for improvements.

Compensation: $16.50/hr plus opportunity for commissions and incentives

Job Type: Full-time

Pay: From $16.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Supplemental pay types:

• Bonus pay
• Commission pay
• Signing bonus

Work Location: In person

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