THE POSITION

The Commonwealth of Pennsylvania has a need for employees to serve in its unemployment compensation call centers. If you have customer service experience in call center, retail sales or restaurant setting, please apply! Experience the satisfaction of public service by helping citizens of the Commonwealth regarding unemployment compensation!

DESCRIPTION OF WORK

If you've previously applied to an Unemployment Compensation Claims Intake Interviewer posting, you must apply again to be considered for these vacancies.

The Unemployment Compensation (UC) team assists customers with filing claims for unemployment compensation and answering questions. They provide services to all UC customers by gathering information and pertinent data from claimants and employers to validate UC claims.

These positions are headquartered at the Scranton UC Service Center and the positions will report onsite for at least the duration of the probationary period. Beyond such time, as determined by management and based upon operational requirements, these positions may be required to report onsite and/or telework, part time, from home.

You must have a personal computer (Windows 7 or 10), keyboard, mouse and high-speed internet access (High-speed internet, or broadband internet, is internet service with download speeds of at least 50 Mbps. Mobile Hot Spots, DSL, Dialup, and Satellite internet are not allowed for your internet connection due to connectivity issues) that you will be able to use when working from home, part time, as required.

• Please note that Apple/Mac computer products are not acceptable for use.
• Please note that a computer is required. Cell phones cannot be utilized.
• If using a laptop, you must have a separate keyboard with the numeric keypad on the right side of the keyboard to use our system.

Don’t miss out on this opportunity to help your fellow Pennsylvanians in their time of need – apply today!

Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment.
• Work hours are 9:00 am to 5:00 pm, Monday - Friday, with 30-minute lunch.
  • Hours may vary based on operational needs.
• Telework: These positions are headquartered at the Scranton UC Service Center and the positions will report onsite for at least the duration of the probationary period. Beyond such time, as determined by management and based upon operational requirements, these positions may be required to report onsite and/or telework, part time, from home. In order to telework, you must have a securely configured high-speed internet connection. If you are unable to telework, you will have the option to report to the office in Scranton.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS
Minimum Experience and Training Requirements:

• Successful completion of the Unemployment Compensation Intake Interviewer Trainee (commonwealth title) program; or
• Three years of customer service or office support experience which includes two years of experience resolving customer impact issues; or
• Any equivalent combination of experience or training which includes two years of experience resolving customer impact issues.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.

Learn more about our Total Rewards by watching this short video!

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance
We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, six weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visit www.employment.pa.gov and click on the benefits box.

• Eligibility rules apply.