Position Summary: The Unit Coordinator reports to the Practice Administrator and will be embedded within the assigned Care Teams. S/he will work with assigned providers and nurses and other members of the interdisciplinary care team, external providers and directly with patients and families to process and coordinate a variety of administrative tasks. The Unit Coordinator plays an essential role with supporting providers, nurses and patients and must display excellent written and verbal communication and outstanding customer service. This includes assisting the clinic with creating a welcoming and supportive environment, which fosters and promotes patient centered care.

PRINCIPLE DUTIES AND RESPONSIBILITES

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  Assist with coordinating patient care within and across departments and externally.
• Answers phone calls or electronic inquiries using good judgment; respond to questions or requests by patients, providers, and other personnel in a timely manner.
• Aids in the referral management processes. Act as a resource for providers and care team members. Assist with obtaining or following up on urgent or emergent prior authorizations as instructed by providers or nurses within the care team.
• Follow up with patients that had an emergency room visit or was admitted or discharge and requires a follow up appointment with their provider or a nurse.
• Supports patient re-engagement outreach activities through direct phone calls and various communication applications and registry reports.
• Process normal lab results, pharmacy authorizations, durable medical equipment, transportation, and other form requests; works with providers, nurses, and other care team members to address escalated patient concerns and outstanding requests (forms, consult notes, imaging reports, prescription refill requests, and external agency requests) to ensure timely follow up.
• Process incoming and outgoing mail and patient forms, this includes consistently checking fax machines, regularly sorting and documenting receipt of forms and degree of urgency, including faxing completed documents in a timely manner.

• Must have excellent verbal and written communication skills including understanding of medical terminology and medication names, both brand and generic.
• Must demonstrate the ability to effectively organize and set priorities while working in a fast paced environment
• Must demonstrate excellent communication skills (both written and oral); computer proficiency and experience with Microsoft Suite.
• Must enjoy working with patients and demonstrate excellent customer service.
• Must be a team player who can also work independently.
• Experience with EPIC Electronic Health Record System, (Prelude, Cadence, Resolute, Care Everywhere, Ambulatory Clinical Module, Care Management) and Payer Insurance Eligibility Portals (NEHEN, MMIS, WebMD, etc.).
• Willingness to be taught/learn new skills.
• Must have the ability to sit at a computer terminal for extended periods of time, with no restrictions for keyboarding.
• Must be able to perform in stressful situations.
• Must have the ability to perform a high volume of telephone calls, and process and respond to a high volume of electronic inquiries.
• Must be available to work health center hours of operations and a flex schedule, as needed including working evenings, and Saturdays based on business needs.

Experience/Licensure/Education/Training:

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  Minimum of two years of medical or health care administrative experience typically acquired within a medical or specialty practice, ambulatory or inpatient setting; Associate or Bachelors in Health Sciences or related field or health care background with certification preferred (ex. pharmacy technician, medical assistant, medical secretary, etc.).
• Knowledge and understanding of medical terminology strongly preferred.
• Customer Service and De-escalation training strongly desired.
• Knowledge of Accountable Care, Patient Centered Medical, Panel Management and Population Health, desired.

Bilingual (Haitian Creole or Spanish), desired

Codman Square Health Center is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability.