This position is located at Maury Correctional Institution, which houses approximately 1504 medium or closed custody adult male offenders. This position provides consultation, support, and/or training to users of computer or other information technology based systems located throughout the facility, as well as basic support of hardware, software, operating systems and networking. This position requires a basic knowledge and understanding of a wide variety of technologies to effectively support users’ technical needs. This position interacts with a broad range of users requiring strong communication skills and the ability to use a variety of technical resources for providing technical support. May provide routine support for a broad range of information related technologies, or may provide in-depth support for a narrowly defined area of technology.

Knowledge, Skills and Abilities / Competencies

Listed below are the knowledge, skills and abilities (KSAs) associated with this position. These KSAs, along with the minimum education and experience listed, are required in order to be deemed "eligible" for the position. Therefore, you must demonstrate through documented experience or provide supporting information within the body of your application to demonstrate your possession of ALL KSAs listed.

To qualify for this position, applicants must document on the application that they possess ALL of the following:

• Demonstrated knowledge and experience with networking, telecommunications and Information Technology.
• Experience providing helpdesk support.
• Experience providing software training and/or technical advice on software packages.
• Experience with LAN/hard disk back-ups.
• Experience with hardware and software installation.
• Experience supporting and troubleshooting Business applications

Minimum Education and Experience Requirements

Associate degree in computer science or an IT related field from an appropriately accredited institution; or High school or General Educational Development (GED) diploma and two years of experience in the field of technology related to the position's role. Coursework in computer or information technology may be substituted year-for-year for the required experience; or an equivalent combination of education and experience

Supplemental and Contact Information

The North Carolina Department of Adult Correction (DAC) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job.

Job Type: Full-time

Pay: $51,521.00 - $77,281.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday
• On call

Work Location: One location

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