About our Company:

Bunkhouse is a hospitality company that is founded on the pillars of design, music, and authentic community-driven experiences. Bunkhouse operates and has designed, developed, and revitalized a celebrated portfolio of hospitality projects throughout the U.S., which include Hotel San José (sanjosehotel.com), Hotel Saint Cecilia (hotelsaintcecilia.com), Austin Motel (austinmotel.com), Jo’s Coffee (joscoffee.com), Hotel Magdalena and Summer House on Music Lane (hotelmagdalena.com), The Carpenter Hotel and Carpenters Hall (carpenterhotel.com) in Austin; Hotel Havana and Ocho (havanasanantonio.com) in San Antonio; Shady Villa Hotel and Stagecoach Restaurant in Salado, TX; Phoenix Hotel (phoenixsf.com) in San Francisco, California; and Hotel San Cristóbal and Benno (sancristobalbaja.com) in Todos Santos, Mexico, with plans for expansion and future projects throughout the U.S. and Mexico.

We're looking for:

The Valet Captain will serve as the initial contact between guests and the hotel. The Valet Captain is responsible for handling guest luggage, safe parking of guest vehicles, and retrieval of guest and patron vehicles. The Valet Captain will provide customer service support and guest recovery support to Valet attendants, as well as provide feedback for improvement.

The person in this position must have good communication skills, the ability to resolve conflict and a thorough understanding of Bunkhouse policies. All Bunkhouse employees are expected to greet all guests in close proximity and make each feel important by providing a genuine welcome. Furthermore, they must develop and maintain the company’s culture, values and reputation in the public eye.

Knowledge, Skills, and Abilities:

• 2+ years experience in private parking lot or hotel valet department.
• Valid Texas driver’s license and clean driving record.
• Ability to project a professional, friendly and courteous image to guest and patrons
• Good people skills, able to communicate and work well with others.
• Ability to work under pressure in a fast-paced environment. Strong sense of urgency.
• Ability to provide guest recovery and feedback to Valet attendants
• Ability to lift and carry between 35 to 50 lbs., and to stand on feet for 8 hours at a time.

Bunkhouse is an equal opportunity employer and values diversity. All employment is decided based on qualifications, merit, and business need.

Job Requirements:

• Responsible for the safe and timely delivery and retrieval of guest, resident and member’s vehicle from the parking lot. The ability to adhere to traffic regulations, speed limits, safety practices, and to secure all vehicles and keys.
• Timely delivery and pick up of guest luggage. The ability to maneuver luggage carts around the hotel.
• Project a professional, friendly and courteous image and recite any pertinent hotel information to guests or patrons.
• Communicate with Front Desk regarding guest needs or special requests. Report all accident and incidents to Guest Relations immediately.
• Provide general information and answer inquiries to hotel guests and is familiar with all hotel services, hours of operation, key hotel personnel, daily activities, and special functions.
• Report to work on time and in a clean uniform. Refrain from fraternizing with guests and patrons of hotel during shift.
• Maintain the cleanliness of the drive and entrance to the hotel.
• Provide leadership to Valet attendants and act as first point of contact for guest recovery related to the valet team

Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.

Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.

Working Conditions/Environment:

• The noise level in the work environment is usually moderate, typical of a hotel/restaurant/office setting
• The person in this position may have to lift/carry up to fifty (50) pounds on a daily basis; anything over fifty (50) pounds is considered a minimum two (2) person lift
• The person having this position may have to remain stationary for one (1) hour, move about/traverse property spaces, push, kneel, bend, balance, squat, reach and stretch for up to eight (8) hours per day

Bunkhouse is committed to providing access and reasonable accommodation in its services and employment for individuals with disabilities. To request disability accommodation in the application process or for a specific position, contact Bunkhouse Human Resources at hr@bunkhousegroup.com or (512) 852-2311.

Benefits:

Bunkhouse offers a liberal working environment that encourages individuality and creativity. We offer a superior benefits package to employees who work 20 hours/week or more that includes:

• Highly subsidized Medical, Dental and Vision insurance
• Company paid Life Insurance and Long-Term Disability coverage
• Short Term Disability coverage
• Generous Paid Time off (Full Time)
• Free stays at Bunkhouse hotels (Full Time)
• 401k with company matching
• Employee Discounts (50% off on food & beverage!)
• 8 weeks paid Parental Leave (Full Time, after 1 year employment)

Bunkhouse Core Values:

• BE REAL. We treat everyone like human beings. We are respectful and authentic, we listen, and we develop meaningful relationships with guests, customers and each other. We encourage our employees to have a voice and to use it to improve the work we do.
• CREATE MAGIC. In design, service and all things, we go above and beyond to inspire. Every detail counts, and we believe that our work is a collaboration that depends on all of us bringing our creativity and passion to work with us every day.
• BE HERE NOW. In our work, creating a sense of place is important. We contribute to the fabric of our respective communities by honoring, representing and supporting the communities in which our businesses exist. We make it our goal to be experts on our cities, and we leave travelers with a sense of where they have been.
• EMBRACE ADVENTURE. We don’t always know where the road will lead, but we know that we’ll have each other along the journey. We strive to learn and grow from our experiences, to create meaningful structure along the way and, in some cases, to embrace chaos when necessary.
• LOOK TOWARDS THE FUTURE. We work with a spirit of continuous improvement in all areas. We seek to provide a path of growth for all of our employees and for Bunkhouse as a whole.