Van Driver

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  Ensure the hotel exceeds Opal goals and brand standards for guest satisfaction and service.
• Collaborate with colleagues and hotel team members to establish and implement services that meet or exceed guest expectations.
• Serve and build relationships with guests – ask for their feedback and show them hospitality.
• Communicate daily activity and guest feedback with Guest Services Manager.

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  Shuttles: Clean shuttles thoroughly and efficiently, in accordance with Opal’s training and standards.
• Outside Perimeter and Public Areas: Clean public areas thoroughly, efficiently, and as assigned or required by the supervisor, in accordance with Opal’s training and standards.
• Perform all cleaning functions in a safe and sanitary fashion and without jeopardizing personal, associate or guest health, safety or security.
• Safety & Security
• Observe all local, state, and federal laws related to driving (i.e. following speed limits, signage, etc.).
• Follow known and pre-mapped directions.
• Inform the Guest Service Manager and General Manager of any vehicle notifications or out-of-the-ordinary events.
• Emergency: In case of an emergency, strictly follow Opal’s safety and security training and protocol.

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  Guest Service: Work closely with the Guest Services staff to ensure that the hotel meets/exceeds Opal’s and brand standards for guest satisfaction.
• Facilities: Consistently ensure that all areas of the hotel meets/exceeds Opal and Brand quality standards.
• Guest Requests: Satisfy all guest requests in accordance with Opal training and standards.
• Politely greet and acknowledge all guests and hotel associates as encountered.

• 
  Minimum high school diploma
• Willing to work flexible hours
• Flexible attitude to shifts – you may need to early mornings, late evenings, weekends and/or holidays.
• Must have a good driving record and a valid driver license appropriate to the vehicle
• Must wear appropriate uniform as prescribed by Opal’s policy.
• Must maintain personal cleanliness
• Strength – with occasional lifting of items up to 50+ pounds and/or pushing/pulling heavy objects.

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  Have a thorough understanding of all hotel operating procedures.
• Assist guest with luggage and other packages.
• Thorough knowledge of hotel staff, service and hours of operation.
• Identify guests by using appropriate title and names.
• Must maintain a consistent schedule for departing to the different stopping points.
• Must maintain daily log and submit it to the proper office at the end of each day.
• Greet guests in a respectful, friendly manner.
• Keep the vehicle clean and free of debris.
• Notify the General Manager when the vehicle needs repair or washing.
• See the vehicle has sufficient levels of gas and oil to maintain good running conditions.
• Must be able to operate a handicap lift and assist guests with disabilities as applicable
• Routinely walk the perimeter of the hotel and pick up any debris or trash.
• Fill up the shuttle with gas.
• Perform other duties as assigned. May also serve as houseman or banquet/meeting attendant.

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  Attention to detail
• Safe driver
• Pleasant personality
• Good Communication skills
• Well-groomed and professional appearance
• Willing to take responsibility and accountability
• Willing to work on weekends and holidays if required
• Consistent and congruent.
• Responsive in a timely and caring manner
• Good listener and understanding what the guest wants and needs